Joshua L.
Mid-Level Digital Marketing Specialist
Open to offersNew to PlatformAbout
Joshua L. is a seasoned Virtual Assistant and Digital Marketing Support professional with over five years of comprehensive experience. With a solid foundation in creating marketing materials and managing social media, he is skilled in building landing pages and supporting online marketing campaigns. His proficiency with Meta Ads Manager involves creating and monitoring campaigns on Facebook and Instagram. As an IT Engineer at UCIT Philippines from 2020 to 2023, Joshua developed workflow and troubleshooting guidelines, utilized Freshservice for IT support requests, and led projects to optimize IT infrastructure and processes. Before that, he excelled as a Technical Support Representative at IBEX Global, focusing on DSL technical issues and customer service excellence. Joshua's educational background includes a Bachelor of Arts in Communication from Marinduque State College, and he holds various technical certifications, including Google Analytics Individual Qualification. His technical skill set also spans CRM management, AI Content Generation, and basic API and webhook knowledge.
Experience
Virtual Assistant
High Income Coach · 2021 — 2026Created Facebook ads, training materials, and PowerPoint presentations. Developed websites using GoHighLevel and implemented automation. Edited videos for enhanced visuals and effective messaging. Managed calendars, emails, data entry, and document organization. Maintained client communication and collaborated with team members. Resolved technical issues and provided creative solutions. Prioritized tasks, met deadlines, and maintained efficient records for a smooth workflow.IT Engineer
UCIT PHILIPPINES · 2020 — 2023Created comprehensive workflow and troubleshooting guidelines to streamline processes. Provided training and guidance to new team members. Utilized Freshservice as a ticketing system to manage and track IT support requests. Proactively monitored devices to address potential issues. Led projects and collaborated with cross-functional teams. Created and maintained technical documentation, including troubleshooting guides and standard operating procedures. Delivered exceptional customer service and technical support.Technical Support Representative
IBEX Global · 2019 — 2020Troubleshot modem connectivity issues and guided customers through resolution steps. Processed modem replacement requests and ensured timely delivery. Scheduled and followed up on technician appointments for on-site troubleshooting. Assisted customers with billing inquiries and verified account information. Guided customers through subscription plan changes and updated their services. Managed calls professionally and accurately documented customer information. Provided exceptional service with empathy and clear communication. Contributed to updating and maintaining the knowledge base.Manager & Technician
Cyberkhims Computer Center · 2013 — 2016Managed computer rental services, providing customers with access to PCs for gaming and internet browsing. Assisted customers with research requests and facilitated printing services. Oversaw the setup, repair, and maintenance of computers, ensuring optimal performance. Diagnosed and resolved computer and application errors to address customer issues.
Skills & Expertise
Education
- Bachelor of Science in Information SystemEducational Systems Technological Institute · — — 2021
- Bachelor of Arts in CommunicationMarinduque State College · 2011 — 2019
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