JOSHUA C.

Joshua C. is a seasoned BPO professional with over four years of experience across technical support, healthcare billing, and customer service in high-volume contact center settings. As a Technical Support Representative II at Vserve E-Business, he manages 40–50 inbound support requests per day, delivering a 90%+ first call resolution rate and ensuring Service Level Agreement compliance through the use of Salesforce for precise case documentation. Previously, at Continuum Global Solutions, Joshua handled medical billing and claims, consistently processing 50+ claims daily with 98% accuracy and strict adherence to HIPAA and billing standards. His tenure at Alorica further showcased his capabilities in troubleshooting hardware and software issues for a large customer base using Jira and Azure, while maintaining strong customer satisfaction scores. Joshua’s background demonstrates effective problem resolution and technical proficiency within the business process outsourcing and healthcare sectors.