Joshua E.

Joshua E. M. is a detail-oriented professional specializing in credit dispute and customer service with extensive experience in credit repair processes. With a track record at Helping Hands Financials as a Credit Disputer in Miami, he achieved a remarkable 90% resolution rate on credit claims by analyzing credit reports and identifying issues such as hard inquiries, collections, and late payments. His dedication to customer satisfaction is evident in his ability to develop strong relationships with credit representatives to expedite dispute resolutions. Prior to this, Joshua honed his skills as a Customer Service Representative at companies like Cognizant and TaskUs, where he managed financial service inquiries and utilized CRM tools such as Salesforce to deliver personalized support. He also has experience in content moderation and social media management from his time as a Virtual Assistant at Siren Media LLC. Educated with a Bachelor of Science in Hotel and Restaurant Management from Our Lady of Fatima University, Joshua is also certified in multiple areas of the hospitality industry.