Joshua C.
Mid-Level Ecommerce Executive Assistant
Open to offersNew to PlatformAbout
Joshua C. is an experienced Executive Assistant and Email Marketing Specialist with over three years supporting ecommerce businesses and founders. At The Retail Curator, he managed executive inboxes, coordinated daily operations, and streamlined business workflows. Joshua has a proven record in email marketing—executing 2–3 Klaviyo and Brevo campaigns weekly, building lifecycle flows like abandoned cart and post-purchase sequences, and generating over $193K in email-attributed revenue from a total of $476K+ in store sales. His responsibilities also include Shopify store management, overseeing product uploads, inventory updates, and designing marketing assets for digital campaigns. With earlier roles in customer service at Alorica and freelance graphic design, Joshua brings broad experience with tools such as Shopify, Klaviyo, Canva, Notion, and Adobe Creative Suite to the ecommerce and digital marketing space.
Experience
Customer Service Representative
Alorica · 2021 — 2022Managed high-volume inbound calls from customers in the US and Canada, addressing inquiries with efficiency and maintaining customer satisfaction. Provided effective solutions to troubleshot issues while adhering to company standards and communication protocols.Executive Assistant & Email Marketing Support
The Retail Curator · 2022 — PresentOversaw executive inbox management, processing over 50 emails daily through prioritization, responses, and follow-ups. Coordinated operations, managed tasks, and scheduled appointments to enhance business efficiency. Executed 2–3 email marketing campaigns weekly using Klaviyo and Brevo, building and managing lifecycle email flows such as abandoned cart and post-purchase sequences. Supported Shopify store operations by managing product uploads, updates, and inventory coordination. Designed marketing assets for email, social media, and website, while maintaining organized systems for task tracking and campaign management.Graphic Designer (Freelance)
Company not specified · 2016 — 2018Created logos, branding materials, and various marketing assets for a range of clients. Developed promotional visuals and apparel designs that aligned with brand identities, while collaborating closely with clients to deliver tailored creative solutions.
Skills & Expertise
Education
- Diploma of Multimedia Arts and AnimationHoly Child I-T Academy · 2014 — 2016
- Bachelor of Science in Business AdministrationHoly Child I-T Academy · 2013 — 2014
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