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Joshua M. — Mid-Level E-commerce Store Manager from Philippines

Joshua M.

Mid-Level E-commerce Store Manager

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Pedro F. is an accomplished Store Manager specialized in managing e-commerce platforms like Amazon, eBay, Etsy, and TikTok. With over two years of experience in the industry, Pedro has developed expertise in e-commerce store management, effectively overseeing product uploads, SEO-optimized listings, and handling customer service. His work involved managing daily operations, adjusting pricing, and conducting Amazon PPC campaigns to drive store performance. Additionally, Pedro utilized Helium10 for product research and keyword optimization, demonstrating his technical proficiency. Prior to this, he served as a Chat Support Representative, delivering high customer satisfaction through efficient issue resolution and maintaining effective communication. Pedro's analytical skills were further evidenced by his use of tools like Google Sheets and EverBee, enabling him to track inventory and analyze sales trends efficiently.

Experience

  • Store Manager (Amazon, eBay, Etsy, TikTok)

    CMG TRADING (FREELANCE) · 2024 — 2026
    Supervised the daily operations of various e-commerce stores on platforms such as Amazon, eBay, Etsy, and TikTok. Managed product uploads, optimized listings for SEO, adjusted pricing, executed Amazon PPC campaigns, and coordinated order fulfillment. Addressed customer inquiries and resolved returns and disputes to maintain high satisfaction levels. Analyzed market trends to inform product sourcing and promotional strategies. Employed tools like Helium10 for product research, EverBee for Etsy market analysis, and Google Sheets/Excel for inventory tracking and sales reporting.
  • Chat Support Representative

    Company not specified · 2020 — 2024
    Responded to a high volume of customer inquiries through live chat in a dynamic environment. Managed issues related to billing, orders, and technical support, ensuring a high customer satisfaction rating through effective communication. Documented interactions while adhering to company protocols for escalating issues. Worked with internal teams to facilitate timely resolutions to customer concerns.

Skills & Expertise

Education

  • Junior High School
    National Christian Life College · 2016 — 2018
  • Senior High School - Home Economics Strand
    Sto niño National High School · 2012 — 2016