Jovelyn A.
Mid-Level Executive Assistant
Open to offersNew to PlatformAbout
Jovelyn V. is an accomplished Virtual Assistant and Accounting Bookkeeper with a Bachelor of Science in Business Administration, majoring in Financial Management from Lemery Colleges. She has significant experience collaborating in the healthcare, e-commerce, and social media industries. Currently, as a Medical Records Clerk at Ortho Pain Institute, Jovelyn maintains medical records and ensures confidentiality while utilizing EHR systems. Her part-time role as an Executive Assistant for NID Housing involves meticulous calendar management and international travel coordination, showcasing her adept organizational skills. At CrossFit Excel and Caffeine and Kilos, she balances accounting and customer service responsibilities, ensuring timely supplier payments and maintaining customer satisfaction. Jovelyn's proficiency in QuickBooks Online, bank reconciliations, and platforms like Shopify and Amazon enhances her ability to support diverse business operations effectively. She has also served as a Customer Service Manager at Circuit Planet Ltd., coordinating dropshipping and Shopify store management, alongside her role as a Social Media Manager for GNO Well Being, where she developed growth-oriented social media strategies.
Experience
Medical Records Clerk
Ortho Pain Institute · 2026 — PresentMaintained and organized patient medical records, ensuring accuracy, completeness, and confidentiality while reviewing, scanning, indexing, and uploading documents into electronic health record (EHR) systems. Processed medical record requests from patients and healthcare providers, prepared consultation notes and diagnostic reports, and coordinated with medical staff to obtain required documentation. Verified patient information, managed incoming medical records, and maintained HIPAA compliance regarding patient privacy.Accounting Bookkeeper & Customer Service Representative
CrossFit Excel and Caffeine and Kilos · 2024 — PresentEntered journal entries and conducted regular bank reconciliations while ensuring timely payment of supplier payables. Encoded inventory from suppliers and invoiced customers, following up on outstanding payments. Provided customer support through multiple channels including email and social media, managing inquiries and complaints, and processed order changes according to company policies.Customer Service Manager
Circuit Planet Ltd. · 2020 — 2024Acted as the main contact for customer inquiries and feedback through live chat and email, managing social media communications. Coordinated with vendors on dropshipping and tracked orders using Shipstation. Enhanced Shopify store operations by managing customer information and product listings, while creating standard operating procedures for clients.Social Media Manager
GNO WELL BEING · 2019 — 2024Developed and executed social media strategies across multiple platforms, creating and scheduling content in line with brand goals. Monitored engagement and interactions, responding to customer inquiries and addressing complaints when necessary. Analyzed performance metrics to inform content strategy and collaborated with marketing and sales teams to ensure consistent messaging.Executive Assistant / Virtual Assistant
NID Housing — Georgia, USA · 2022 — PresentScheduled and managed appointments and conferences, maintaining an organized executive calendar. Screened phone calls and correspondence, drafted emails and reports, and coordinated both domestic and international travel arrangements. Kept confidential files organized and supported daily operations through various administrative tasks.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Financial ManagementLemery Colleges · 2011 — 2016
Interested in this professional?
Sign in as an employer to save this profile or invite Jovelyn A. to a job.
Sign in as an employer