Jovelyn A.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Jovelyn A. is an accomplished Virtual Assistant specializing in enhancing business operations through expert management of email and CRM interactions. With over a year of experience, she has honed strong data entry and account management skills. At Microsourcing Philippines Inc., she managed and responded to 50–70 email leads daily, providing timely support for prospective students and maintaining over 200 student records with exceptional accuracy, thereby improving operational efficiency. In her previous role as a Customer Service Representative at Amazon In-House PH, Jovelyn demonstrated her adeptness in handling inbound calls and maintaining data accuracy, assisting 50–70 customers daily. Her freelancing projects in digital invitations and menu design showcase her creative versatility. Jovelyn's meticulous approach and commitment to quality are exemplified through her roles, emphasizing efficient communication and precise data analysis.
Experience
Student Enrollment Assistant
Microsourcing Philippines Inc. · 2022 — 2023Managed 50–70 email leads daily to ensure timely communication and support for prospective students utilizing CRM tools. Provided guidance to over 50 students weekly regarding enrollment processes, focusing on accurate document verification and clear explanations of requirements. Updated and maintained more than 200 student records in the CRM system to enhance operational efficiency and ensure data integrity.Customer Service Representative
Amazon In-House PH · 2021 — 2022Handled inbound calls addressing retail orders and account verification challenges, utilizing Contact Center Systems (CCS) to deliver immediate solutions. Followed up with customers via email promptly after each call, accurately annotating each account in the CCS system. Assisted 50–70 customer contacts daily, ensuring high-quality support, timely communication, and data accuracy.
Skills & Expertise
Education
- Broadcasting and TelevisionPolytechnic University of the Philippines · 2019 — 2020
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