Joven T.

Joven T. J. is a seasoned Remote Operations Specialist and Customer Experience Leader with over 15 years of comprehensive experience in customer support, team leadership, process design, and offshore operations management. As an Independent Remote Consultant with Upwork Inc., he excelled in delivering high-quality operations and customer care services to global clients. At Telco Services International (TSI) in the Philippines, he strategically led a team of 12–14 in a high-volume chat environment, enhancing resolution metrics and sales performance. His tenure at Telstra International Philippines included establishing new offshore contact centers and crafting end-to-end process flows for post-sales inquiries. At Teletech, Joven advanced from a Technical Support Representative to an Operations Supervisor, launching the company's live chat operations and managing cross-functional projects. He possesses strong skills in Team Management, Offshore Contact Center Strategy, and Advanced Analytics, with a Bachelor of Science in Entrepreneurial Management from the Polytechnic University of the Philippines.