Post a Job Free
0 viewsTalent
Joven C. — Senior BPO Administrative Manager from Philippines

Joven C.

Senior BPO Administrative Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Joven C. is a seasoned Admin Manager with extensive experience in the BPO industry. With a strong foundation in Customer Service, Sales, and Technical Support, he has adeptly advanced into Quality Analysis and Administrative Management over an 8-year career. At Vauldex Tech Inc., Joven managed the day-to-day operations, ensuring a well-functioning office environment. His tenure at Peak Support and EXL Service Inc. honed his abilities as a Quality Coach/Analyst, where he was pivotal in monitoring performance against quality benchmarks and fostering improvement through feedback and training. His academic background in Information Communication Technology from the University of San Carlos complements his skills in consulting, system design, network and database administration, and troubleshooting. He also held roles at Accenture as an Inbound Sales Specialist and at Wipro BPS Ltd., where he managed outbound communication for business credit management and provided technical support, underlining his capability in balancing technical and customer-oriented tasks.

Experience

  • Admin Manager

    Vauldex Tech Inc. · 2024 — 2025
    Oversaw daily office operations, ensuring that supplies and equipment were adequately stocked and functional while coordinating maintenance and repair requests.

  • Inbound Sales Specialist

    Accenture · 2025 — 2025
    Managed incoming calls from interested customers, addressing inquiries and guiding them through the sales process to facilitate deal closures.

  • Sales Representative/Appointment Setter - Email Support

    Peak Support · 2023 — 2024
    Executed outbound calls to inquire about potential replacements for Bathrooms, Roofs, Windows, and Sidings, verifying information before transferring successful sales calls to the appropriate department.

  • Quality Coach/Analyst

    EXL Service Inc. · 2019 — 2022
    Monitored team performance against quality benchmarks to ensure compliance with standards, providing coaching and training to team members, along with constructive feedback for continuous improvement.

  • Business Credit Management Advisor (Outbound)

    Wipro BPS Ltd. · 2015 — 2019
    Conducted outbound calls to clients to collect payments for their telephony and broadband services.

  • Technical Support Representative (T2R) (Inbound)

    Wipro BPS Ltd. · 2015 — 2019
    Provided inbound support to clients experiencing issues with their internet service.

  • SME (Subject Matter Expert)

    Wipro BPS Ltd. · 2015 — 2019
    Assisted agents during calls for Customer Service and Technical Support inquiries.

  • Customer Service Associate, Technical Support, Subject Matter Expert

    Wipro BPS Ltd. · 2015 — 2019
    Delivered support in customer service and technical issues while serving as a subject matter expert.

Interested in this professional?

Sign in as an employer to save this profile or invite Joven C. to a job.

Sign in as an employer