Jovenia G.
Mid-Level Administrative and Sales Support Specialist
Open to offersNew to PlatformAbout
Jovenia G. is a dedicated Administrative & Sales Support Professional with over three years of experience in executive assistance, lead generation, and CRM management. She currently excels in supporting sales operations at Athena Automation, where she manages outbound prospecting and lead generation through platforms like Apollo.io and LinkedIn, and maintains accurate sales pipelines using HubSpot and Zoho One. Jovenia effectively coordinates between clients and internal teams to ensure seamless project handoffs and executes targeted email outreach campaigns via Reply.io. Her proficiency in building simple automated workflows and creating reporting dashboards in Excel and Google Sheets aids in client performance tracking. Prior to her current role, she honed her skills as a Customer Service Representative at AT&T and DirecTV, where she managed billing inquiries and technical support under high-pressure conditions, consistently meeting or exceeding KPIs. Jovenia holds a Bachelor of Secondary Education from Saint Louis University, Baguio City, and is a Licensed Professional Teacher.
Experience
Sales Representative & Administrative Support
Athena Automation · 2022 — PresentConduct outbound prospecting and generate leads for B2B automation solutions utilizing Apollo.io and LinkedIn. Oversee and maintain sales pipelines in HubSpot and Zoho One, ensuring accuracy of contact records for over 500 contacts. Facilitate coordination between clients and internal teams for seamless project transitions after closing deals. Implement email outreach campaigns and follow-up sequences via Reply.io. Create simple automated workflows and maintain process documentation and SOPs. Provide executive-level administrative support by managing calendars, inbox, and daily tasks. Develop basic automated email workflows for lead nurturing initiatives. Construct reporting dashboards in Excel and Google Sheets for tracking client performance. Research and qualify B2B leads using Apollo.io, LinkedIn, and manual prospecting. Manage various administrative tasks including scheduling, reporting, and client communication.Customer Service Representative
AT&T and DirecTV · 2018 — 2022Address billing inquiries, technical support, and account management issues for telecommunications customers. Resolve escalated customer concerns in high-pressure situations while achieving quality standards. Consistently meet or surpass KPIs related to call resolution time and customer satisfaction.
Skills & Expertise
Education
- Bachelor of Secondary EducationSaint Louis University