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Jovi L. — Senior Service and Technical Support Engineer from Taiwan

Jovi L.

Senior Service and Technical Support Engineer

Taiwan 1-2 years
Open to offersNew to Platform
Languages
EnglishChinese
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About

Jovi L. is a seasoned professional with a Bachelor of Science in Electro-Mechanical Engineering from Tamkang University. With 20 years of experience, he excels in the semiconductor equipment, advanced packaging, SiC/GaN/GaAs, solar, and analytical instrument industries. His expertise includes equipment installation and ensuring completion of final acceptance sign-offs, improving process and reliability, and managing service operations and technical support. Jovi has managed key accounts, such as TSMC, Micron, and Samsung, and coordinated technical escalations between global headquarters and customers. As a Service Manager at BE Semiconductor Industries, he led a team of 32 engineers, enhancing service response and designing contracts for revenue growth. Previously, at Meyer Burger, he managed installations and acceptance tests, and as a Field Service Engineer at ASM International, he specialized in ALD and PECVD semiconductor equipment. Currently, he is a Sr. Technical Support & Application Engineer at SYFT Technologies, supporting SIFT-MS gas analyzers and AMC monitoring systems.

Experience

  • Sr. Technical Support & Application Engineer

    SYFT Technologies · 2021 — Present
    Supported installation, troubleshooting, and customer training for the SIFT-MS Gas Analyzer and AMC Monitoring Systems. Worked on service contract opportunities and collaborated with sales teams. Managed key accounts such as Micron, Kioxia, and Samsung while coordinating technical escalations between headquarters and clients.

  • Sr. Service Engineer

    AIXTRON SE · 2018 — 2020
    Led MOCVD installations, ensuring completion of final acceptance sign-offs. Delivered technical troubleshooting and support, and handled customer escalations in collaboration with the German headquarters. Served major accounts, including TSMC FAB2 and FAB5.

  • Service Manager

    BE Semiconductor Industries NV (Besi) · 2016 — 2018
    Oversaw a team of 32 field service engineers, enhancing service response efficiency through structured root cause analysis. Developed service contracts and spare parts packages to support revenue growth. Conducted team performance evaluations, training, and capability development, while managing regional field service operations including installation, troubleshooting, and customer training.

  • Service Manager

    Meyer Burger · 2011 — 2016
    Managed machine installations in line with corporate procedures, ensuring adherence to schedules. Maintained and improved key customer relationships through training and support. Completed Final Acceptance Tests (FAT) while overseeing team member development and facilitating communication between headquarters and customers.

  • Field Service Engineer

    ASM International · 2006 — 2009
    Performed installations of ALD and PECVD semiconductor equipment. Provided troubleshooting services and customer technical support on an on-call basis.

Skills & Expertise

Azure DataDigital MarketingBiotechnologyAccount ManagementHealthcare SalesBootstrap Developer

Education

  • Bachelor of Science in Electro-Mechanical Engineering
    Tamkang University

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