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jovilyn T. from Croatia

jovilyn T.

Croatia Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jovilyn M. T. is a dedicated Tourism and Hospitality Professional based in Pulilan, Bulacan, Philippines, specializing in client service and administrative support. A graduate in Tourism Management, Jovilyn brings a wealth of experience from front-line hospitality roles and financial agency services, to virtual assistance and administrative operations. During her tenure as a Spa Receptionist at Shangri-La at The Fort, Jovilyn honed her abilities in managing reception operations and delivering exceptional customer service in a five-star hotel environment. Her previous roles as a Cash Card Agent with Land Bank of the Philippines and as a Virtual Assistant with EA Prime FX involved meticulous handling of financial transactions and remote support. In these, she demonstrated proficiency in English communication, both verbal and written. Additionally, her role as an Assistant Manager at RGO Review Center showcased her capability in student coordination and front-office administration. With a client-centered and detail-oriented approach, Jovilyn effectively upholds service standards in fast-paced, deadline-driven environments.

Experience

  • Spa Receptionist

    Shangri-La at The Fort · 2022 — 2023
    Acted as the initial point of contact for spa guests in a luxury hotel, providing professional and cordial welcomes. Oversaw appointment scheduling, check-in/check-out processes, and treatment bookings, closely collaborating with therapists for effective service delivery. Processed guest inquiries, billing, and payments accurately, while maintaining composure during peak periods. Upheld confidentiality and professionalism following international five-star service protocols.

  • Cash Card Agent

    Land Bank of the Philippines — in partnership with SKKP Multi-Purpose Cooperative · 2021 — 2022
    Executed cash card transactions and payments for Land Bank of the Philippines, ensuring adherence to banking protocols. Assisted clients with inquiries related to their accounts, confirming identities and transaction details to prevent errors and fraud. Maintained precise daily transaction records and reconciled cash according to cooperative and banking standards.

  • Virtual Assistant

    EA Prime FX · 2020 — 2021
    Delivered remote administrative and client-support services, managing correspondence and scheduling while handling routine documentation. Collaborated with team members remotely, showcasing self-direction, reliability, and proficient written English communication. Contributed to daily operations, ensuring consistent and timely service.

  • Assistant Manager

    RGO Review Center for Psychology · 2018 — 2019
    Assisted the Manager with daily operational tasks, including student coordination, scheduling, and front-office management. Acted as a communication link between staff, reviewees, and management, facilitating smooth interactions, accurate record-keeping, and conflict resolution.

Skills & Expertise

Customer ServiceBootstrap DeveloperProfessional ServicesCustomer Service and Admin Support

Education

  • Bachelor of Science in Tourism Management
    Richwell Colleges, Inc. · 2018 — 2022
  • Senior High School, General Academic Strand
    Dampol 2nd National High School · 2016 — 2018
  • Junior High School
    Dampol 2nd National High School · 2012 — 2016
  • Elementary School
    Segundo Esguerra Sr. Memorial Elementary School · 2006 — 2012

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