Jovy M.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Jovy M. is an experienced Community Support Specialist with over 12 years in customer service roles across industries such as virtual solutions, outsourcing, and community management. With a foundation in mass communication and secondary education in English, Jovy has held significant roles including Senior Team Leader and Team Leader at Concentrix and Hinduja Global Solutions, respectively, focusing on general inquiry, billing, customer retention, onboarding, and case management. Currently at Prime Virtual Solutions, Jovy manages HOA operations, maintenance coordination, violation inspection, and handles service repair referrals. Demonstrating expertise in Client Relationship Management, HOA Management, and Maintenance Coordination, Jovy also utilizes skills in photo/video editing and data entry to support a wide range of client and community needs.
Experience
Team Leader
Hinduja Global Solutions · 2022 — 2024Oversaw team operations and facilitated customer service processes.Community Support Specialist
Prime Virtual Solutions · 2024 — PresentHandled HOA Management, maintained coordination, and processed billing and general requests.Senior Operations Manager
Concentrix · 2011 — 2022Directed operations, focusing on customer experience, case management, and retention strategies.Customer Service Associate
Startek Inc. · 2010 — 2011Provided direct customer support through inquiry resolution and service engagement.Senior Team Leader
ConcentrixManaged team performance and delivery in customer service initiatives.
Skills & Expertise
Education
- BS Secondary Education major in EnglishLaguna College of Business Education · 2017 — 2018
- BA in Mass CommunicationLyceum of the Philippines University · 2004 — 2007
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