Jovyjane C.

Jovyjane C. is an accomplished Executive Assistant and Customer Support professional with over a year of experience in the financial and healthcare industries. Based in Malabon, Philippines, she expertly manages high-volume client interactions, surpassing 100 daily, utilizing key CRM tools such as Genesys, Zendesk, and Microsoft Teams. In her role, she excels in calendar management, inbox triage, and CRM management, cementing her reputation for maintaining a 95%+ customer satisfaction rate while managing sensitive data with precision and ensuring strict SLA compliance. Jovyjane adeptly supports executives and remote teams across US-based accounts with her strong organizational and communication skills. Additionally, she serves as a Social Media Manager and Content Creator, executing strategic content planning and engagement on platforms like TikTok and Instagram. Her educational background includes a Bachelor of Science in Hospitality Management from Manila Business College, with an expected graduation in 2027. Jovyjane's technical proficiency is augmented by her familiarity with AI tools like ChatGPT and a deep understanding of Google Workspace.