Joy S.

Edlene J. is an experienced Chat Support Agent who has developed valuable skills while working for Lalalucila Clothing from 2020 to 2022. In this role, Edlene adeptly handled customer inquiries through live chat and social media channels, assisting with orders, payments, and delivery concerns while maintaining a professional and friendly tone. Edlene’s ability to resolve complaints efficiently contributed significantly to customer satisfaction. Currently pursuing a Bachelor of Science in Information Technology at Baliuag University, with expected graduation in 2026, Edlene is enhancing her expertise in technologically advanced areas such as Kotlin Programming Language, Mobile App Development using FlutterFlow and Android, and Database Management with Firebase Firestore. Additionally, she is skilled in UI/UX Design and possesses strong communication and computer skills.