Joy E.
Mid-Level Customer Service and Relationship Specialist
Open to offersNew to PlatformAbout
Joy E. is a skilled Customer Service and Relationship Specialist with over four years of experience in the financial services industry. Currently serving as an Operation Manager at The OW Cafe since 2025, she directs daily operations, supervises staff, and implements marketing strategies to boost customer retention and revenue growth. Her prior role as a Relationship Manager at Page Financials involved managing a portfolio of over 100 clients, exceeding sales targets by over 300%, and leveraging CRM tools like HubSpot for client communication and coordination across departments. In her earlier position as a Financial Analyst, Joy performed comprehensive financial analyses and supported client lending assessments. Her career began at Zedvance Limited as a Business Development Executive, where she expanded the company's client pipeline through market research and B2B/B2C sales strategies. Joy holds a BSc in Banking and Finance from Ambrose Alli University and is proficient in Microsoft Office Suite and various communication platforms. Fluent in English and conversational in Bahasa Indonesia, Joy is highly adept in multicultural communication.
Experience
Operation Manager
The OW Cafe · 2025 — PresentOversaw daily operations of the café, ensuring efficient workflow in service and staff engagement with customers. Managed scheduling and motivated teams to meet service and sales objectives. Handled complaints and feedback to maintain high customer service standards and enhance guest experiences. Developed and applied marketing strategies to promote customer retention and increase revenue. Managed inventory, supplier relationships, and practices to control costs and improve profitability.Relationship Manager
Page Financials · 2021 — 2024Managed a client portfolio exceeding 100 individuals, delivering personalized financial guidance and high service quality. Handled client inquiries through phone and email, ensuring prompt resolutions to enhance satisfaction. Utilized Hub Spot and CRM tools to maintain accurate customer records and facilitated coordination across departments for effective service delivery. Identified and leveraged up-selling opportunities to boost revenue through tailored product recommendations. Contributed to client retention initiatives, strengthening loyalty through relationship-building efforts.Financial Analyst
Page Financials · 2019 — 2021Performed detailed financial analysis to assist in client lending and credit evaluations. Provided clients with clear education on repayment options, enhancing transparency and adherence. Ensured comprehensive documentation and facilitated timely communication for over 40 client cases weekly.Business Development Executive
Zedvance Limited · 2019 — PresentGenerated new leads through market research, referrals, and online platforms, significantly expanding the client pipeline. Engaged in cold calling and email marketing campaigns to promote financial products, driving interest and transactions. Closed deals by assessing client needs, offering tailored solutions, and following up diligently. Implemented both B2B and B2C sales strategies, enhancing the company’s visibility across diverse sectors. Cultivated and nurtured client relationships, securing repeat business and ensuring high levels of customer satisfaction.
Skills & Expertise
Education
- BSc in Banking and FinanceAmbrose Alli University · — — 2017
- High School Diploma (GCSEs in English & Mathematics)Institution not specified