Joy A.
Junior Customer Support Specialist
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About
Joy A., a seasoned Virtual Assistant, boasts substantial expertise in customer service, travel coordination, and file management, reinforced by her academic foundation in Hotel & Restaurant Management from the University of Antique. At Club Haven Group of Hotels, she excelled in her roles as a Sales and Reservation Staff and Front Desk Agent, where she adeptly managed approximately 20 customer interactions daily and fostered local business partnerships. She demonstrated strong skills in bookkeeping, data entry, and administrative support, supported by a comprehensive understanding of Microsoft Office. Her professional accomplishments are enhanced by specialized training such as Online Bookkeeping Using QuickBooks and the Customer Service & Personality Development Workshop, earning her the "Star of the Department" accolade.
Experience
Entrepreneur
Own · 2022 — 2026I am an entrepreneur with a small business such as Buy-and-Sell products for cargos and I have been operating an online food retail business.Sales and Reservation Staff
Club Haven Group of Hotels · 2017 — 2020Provided sensitive and competent service to customers from various cultural backgrounds. Established partnerships with local businesses for community engagement initiatives. Handled around 20 incoming calls, emails, and faxes daily from customers.Front Desk Agent
Club Haven Group of Hotels · 2016 — 2017Addressed guest issues quickly, leading to positive feedback and repeat visits. Managed group bookings efficiently, overseeing all logistics from reservation confirmation through to departure arrangements.
Skills & Expertise
Education
- Bachelor of Science: Hotel & Restaurant ManagementUniversity of Antique · 2012 — 2016
Photos
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