Joy L.
Mid-Level AI Sales and Business Development Specialist
Open to offersNew to PlatformAbout
Joy T. L. is an accomplished Sales Account Manager and expert in Business Development and AI solutions, with a proven track record in the insurance and hospitality industries. Her expertise in managing group medical insurance and various other insurance lines, such as motors, engineering, marines, travel insurance, and general property, positions her as a key driver of organizational growth. Joy has excelled in roles at SaicoHealth DAMANA, Hilton Dubai Al Habtoor City, and Leva Hotel & Suites, where she effectively led guest relations, front office operations, and maintained exceptional client engagement. With a Bachelor of Science in EcoTourism and Health Care Services, she harnesses her client satisfaction capabilities to foster strong partnerships and secure opportunities beneficial to any enterprise. Her achievements include being a Top Performer in sales and business development, recognized for her contributions at Hilton and JP Morgan Chase & Co.
Experience
Sales and Business Development | AI Specialist
CARAi and EV.com · 2025 — 2026Led business development by connecting with key dealership decision-makers. Conducted sales outreach to schedule demos and strategic meetings focused on the CARAi AI voice tool. Articulated the product's value and AI capabilities to facilitate digital transformation in dealerships while developing a robust prospect pipeline with effective follow-ups.Sales Account Manager
SaicoHealth DAMANA · 2023 — 2025Managed Group Medical Insurance and additional insurance lines such as Motors, Engineering, Marines, Travel Insurance, and General Property. Generated leads to develop new business avenues while ensuring client engagement and satisfaction through timely CRM updates and follow-ups. Streamlined renewal processes by efficiently collecting necessary documentation and customizing quotations to fit client requirements. Delivered presentations to explain proposal details and benefits while negotiating pricing for advantageous deals.Guest Relations Supervisor
Hilton Dubai Al Habtoor City · 2021 — 2022Directed Guest Relations to maintain hotel standards and oversee daily operations to guarantee consistent service quality and guest satisfaction. Managed VIP check-ins and check-outs, luggage handling, and optimized the efficiency of front desk services. Informed guests about hotel amenities and provided recommendations for local attractions while addressing guest issues promptly. Trained and evaluated the guest relations team and implemented improvements based on guest feedback.Front Office Duty Manager
Leva Hotel & Suites · 2020 — 2021Oversaw daily front office operations, focusing on guest engagement and showcasing hotel management capabilities. Collaborated with the Duty Manager and Front Office Manager to ensure task adherence through comprehensive checklists. Assisted in supervising staff, ensuring quality service and operational smoothness.Fraud Analyst
JP Morgan Chase & Co. · 2017 — 2018Supported clients in preventing credit card fraud through phone consultations and conducted investigations on card transactions to uphold security. Resolved fraud cases efficiently while maintaining high levels of client satisfaction.Financial Associate/Fraud Analyst
Eperformax Contact Centers and BPO · 2013 — 2017Provided banking services to clients through phone and online channels, processing transactions for various accounts while protecting clients from debit card fraud. Assisted customers with inquiries and resolved issues related to phone services.Customer Service Representative
Qualfon Philippines Inc. · 2012 — 2013Assisted clients with their queries and facilitated adherence to guidelines for online transactions related to eBay. Ensured timely responses to inquiries and provided support for customers with telecommunications services.Customer Service Representative
Convergys-Citibank · 2011 — 2012Engaged clients to deliver comprehensive customer service, addressing various banking needs over the phone while ensuring effective communication and problem resolution.
Skills & Expertise
Education
- Bachelor of Science in EcoTourism Health Care ServicesCamiguin Polytechnic State College · 2006 — 2010