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Joyce G. — Junior Customer Support Specialist from Nigeria

Joyce G.

Junior Customer Support Specialist

Nigeria 1-2 years
Open to offersNew to Platform
Languages
English
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About

Gracepraise J., based in Lagos, Nigeria, is a motivated and customer-focused professional adept in the fields of customer support, freelance communication, and voice-over services. Her experience includes handling customer interactions, resolving issues effectively, and delivering precise communication through phone, email, and chat platforms. Currently engaged as a Customer Service Representative on Upwork, she demonstrates a strong ability to work independently and maintain excellent client relationships. Gracepraise has also thrived as a Voice-Over Artist in a freelance capacity, recording clear and engaging audio suited to diverse project needs. Her ongoing education, pursuing a Master's Degree in International Relations at Babcock University, complements her professional endeavors. Proficient in English, she continuously enhances her communication skills, positioning herself for roles in customer service, virtual assistance, and remote support.

Experience

  • Customer Service Representative

    Upwork · 2025 — Present
    Provided clients with communication and support for various customer-related tasks on a remote basis. Handled customer inquiries professionally while effectively resolving issues. Worked independently on assigned tasks and ensured deadlines were met. Fostered strong communication and maintained positive relationships with clients, demonstrating reliability and attention to detail.
  • Voice-Over Artist

    Freelance · 2025 — Present
    Produced clear and engaging voice-over recordings for various freelance projects. Adjusted tone, style, and delivery to meet specific project requirements. Collaborated with clients professionally to ensure satisfaction and on-time project completion. Enhanced vocal presentation skills through continued practice in pronunciation and clarity.

Skills & Expertise

Education

  • Master’s Degree in International Relations
    Babcock University · 2025 — Present

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