Joyce F.
Senior Customer Service and Technical Support Specialist
Open to offersNew to PlatformLanguages
English
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About
Joyce F. is a seasoned professional with over a decade of experience in customer service, sales, and technical support. Her career journey spans various roles including Customer Service Representative at TaskUs and Alorica Philippine Inc, where she honed her skills in resolving customer inquiries and technical issues. During her tenure as a Team Leader at Alorica, she successfully monitored and improved team performance and service quality. At Jeff Likes Clean Windows and Gutters, she effectively generated leads and scheduled appointments, showcasing her proficiency in sales and lead generation. Her role as a Virtual Sales Assistant further exemplifies her capability in maintaining customer relationships and ensuring satisfaction. Joyce also possesses administrative expertise, evidenced by her past work as an Executive Assistant and Legal Secretary, managing schedules and legal documents accurately. She holds a Bachelor of Arts in Political Science and is certified in Basic Digital Marketing and Bookkeeping Skills.
Experience
CSR - Customer Service Representative
TaskUs-City of San Fernando La Union · 2024 — 2026Assisted customers with orders, deliveries, and account issues while resolving problems related to missing, delayed, or incorrect orders. Coordinated with drivers and restaurants to address concerns and processed refunds, adjustments, and other customer requests. Delivered fast, accurate, and friendly customer support.Team Leader/Supervisor | Customer Resolutions Expert | Customer Service Representative | Technical Support Representative
Alorica Philippine Inc-Clark Freeport Zone Pampanga · 2014 — 2024Provided assistance with inquiries, concerns, and technical issues while delivering accurate solutions and managing escalated customer concerns. Troubleshot technical problems and guided customers through solutions, ensuring high customer satisfaction and service quality. Led and motivated team members, monitored performance and productivity, and offered feedback to enhance employee efficiency.Seasonal Live Chat/ Email Support Specialist
Helpflow · 2024 — 2024Supported customers via live chat and email, addressing inquiries and resolving concerns with accurate and timely solutions. Managed multiple chats and emails efficiently and maintained accurate customer records while providing professional and friendly service.Virtual Sales Assistant
Jeff Likes Clean Windows and Gutters · 2023 — 2023Contacted potential customers through calls, texts, and emails, generating and following up on leads to enhance sales opportunities. Scheduled appointments for window and gutter cleaning services and maintained up-to-date customer records while providing service information and friendly customer service.Part time Credit Repair Sales Specialist
Upwork · 2023 — 2023Generated sales leads by contacting potential clients and explaining credit repair services. Qualified leads, identified customer needs, and followed up with prospects to close sales, managing accurate customer information and sales records alongside delivering professional customer service.Project Based Recorded Notetaker
Beehive Support Services Inc · 2022 — 2023Reviewed recorded meetings, calls, and discussions to produce clear and accurate notes and summaries. Identified key points and action items, organized information for easy reference while maintaining confidentiality and accuracy.Financial Customer Service Representative
Sitel Baguio-Baguio City, Benguet · 2014 — 2014Assisted customers with financial inquiries and account issues, processing payments and transactions while addressing billing concerns. Delivered accurate information in accordance with company policies and handled sensitive information confidentially.Sales Support Representative (Inbound/Outbound)
Stream Global Services Inc-Makati City · 2010 — 2013Managed inbound and outbound sales calls, assisting customers with product and service inquiries while generating and following up on sales leads. Scheduled appointments and accurately updated customer and sales records alongside providing professional customer service.Executive Assistant to the Vice President | School Registrar | Part-time Instructor
Sta. Veronica College, Inc.-Bacnotan · 2005 — 2010Oversaw schedules and administrative tasks while assisting the Vice President with daily operations. Maintained student records, processed enrollment and academic requests, and coordinated communications among students, parents, faculty, and staff while handling confidential information.Legal Secretary
Sinamar E. Limos Law Office-City of San Fernando La Union · 2002 — 2010Managed schedules and appointments, prepared and organized correspondence and case files, and assisted with filing and document processing. Communicated with clients, lawyers, and maintained confidential records, providing comprehensive administrative support to the legal team.Teaching Associate for E-Learning
AMA Computer College-City of San Fernando, La Union · 2004 — 2004Supported students in online learning environments by providing guidance and monitoring progress. Addressed learning concerns and assisted in preparing online materials while facilitating effective communication with students and parents.
Skills & Expertise
Education
- Bachelor of LawsDon Mariano Marcos Memorial State University College of Laws · 2002 — 2003
- Bachelor of Arts major in Political ScienceDon Mariano Marcos Memorial State University Mid La Union Campus · 1997 — 2001
- High school diplomaDEGMNHS · 1993 — 1997
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