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Joyce A. — Mid-Level Data Entry and Customer Service Associate from United States

Joyce A.

Mid-Level Data Entry and Customer Service Associate

United States 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Joyce Ann O. is an experienced professional with a background spanning public administration, data processing, retail, customer service, and content services within the Philippines. Her career includes serving as a Brgy. Clerk I handling official documentation, working as an Encoder at BMIL Teleserve Inc. managing data entry and business certification, and performing sales support as a Telemarketer specializing in Globe Telecom plans for Reachworks Inc. In retail, she contributed as a Counter Cashier at Legend Shopping Mall. Joyce Ann O. further developed expertise as a Customer Service Representative at A Lark Solution Ph. Inc. (24/7 Support Services) and as a Customer Care Officer at Pilipinas Teleserv Inc., addressing customer queries through chat. In her current position as a Production Associate at Cybersoft Content Services Inc., she handles data research, encoding, CCTV footage analysis, vehicle counting, and web-based information gathering. She is computer literate with proficiency in MS Word, MS Excel, and MS PowerPoint.

Experience

  • Production Associate

    Cybersoft Content Services Inc. · 2022 — Present
    Worked with CCTV footage analysis for other countries by counting and verifying vehicles and plate numbers; performed gathering, interpretation, keying, web and data research using client platforms and approved search engines; managed file back-up, completed task reports, provided regular data updates, and handled data retrieval as needed.

  • Customer Care Officer

    Pilipinas Teleserv Inc. · 2018 — 2020
    Maintained non-voice chat department operations by answering queries and delivering accurate information to Pag-IBIG members.

  • Customer Service Representative

    A Lark Solution Ph. Inc. (24/7 Support Services) · 2017 — 2018
    Responded to customer inquiries, fulfilling customer support functions.

  • Counter Cashier

    Legend Shopping Mall (Citimart Baymall) · 2016 — 2017
    Operated as a counter cashier in the department store, managing point of sale transactions.

  • Telemarketer

    Reachworks Inc. · 2015 — 2015
    Processed applications and presented plan offers specifically for Globe Telecom.

  • Encoder

    BMIL Teleserve Inc. · 2011 — 2012
    Handled data encoding tasks and managed email correspondence.

  • Brgy. Clerk I

    Brgy. North Bay Boulevard South · 2010 — 2011
    Prepared barangay and business certificates as part of administrative responsibilities.

Skills & Expertise

Office and AdminChat SupportTelemarketingData Entry SpecialistCustomer Service Representative

Education

  • Secondary
    Macario B. Asistio Sr. High School · 2002 — 2006
  • Primary
    Imelda Elementary School · 1996 — 2002
  • BS Nursing Undergraduate
    Our Lady of Fatima University
  • Associate in Computer Science
    St. Amatiel Technological Institute

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