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Joyce A. — General Virtual Assistant / Finance Assistant / Bookkeeper from Philippines

Joyce A.

General Virtual Assistant / Finance Assistant / Bookkeeper

Philippines 1-2 years 4.99 - 8 USD per hour
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Joyce A. is a seasoned Virtual Assistant and Freelance Bookkeeper with over ten years of experience in managing administrative support, financial data, and client relationships. Certified as a QuickBooks Online ProAdvisor and Xero Advisor, she excels in maintaining accurate financial records and ensuring business operations run smoothly. Her expertise in QuickBooks Online and Xero has been instrumental in executing full-cycle bookkeeping and generating insightful financial reports for clients. Previously, she managed complex accounts for organizations, optimizing cash flow and exceeding collection targets through strategic communication and effective payment negotiation. Her roles at Sutherland and RGS Global Solutions involved managing high-volume workloads, fostering strong customer relationships, and streamlining collections to reduce delinquency rates. Joyce's meticulous approach to detail ensures financial integrity and compliance with standard accounting practices.

Experience

  • Bookkeeper | Account Associate

    Freelance · 2025 — 2026
    Executed full-cycle bookkeeping utilizing QuickBooks Online and Xero, ensuring financial records remained accurate and current. Processed numerous invoices, bills, and expenses while performing routine bank and credit card reconciliations. Managed accounts payable (AP) and accounts receivable (AR) to enhance cash flow through timely transactions and collections. Generated financial reports such as Profit & Loss and Balance Sheets to assist clients in their decision-making processes. Established organized financial documentation systems compliant with standard accounting practices. Handled daily billing inquiries through 60–100 inbound/outbound calls, resolved payment issues, and maintained sensitive financial information with discretion.

  • Account Associate

    Sutherland (Credit One Bank) · 2023 — 2024
    Achieved collection targets through effective multi-channel outreach, including calls, emails, and personal visits. Developed empathetic relationships with customers to facilitate payment arrangements and resolve account issues. Managed a significant workload while ensuring meticulous recording of all transactions and interactions.

  • Collection Specialist

    RGS Global Solutions · 2015 — 2023
    Focused on achieving collection goals through various outreach methods, fostering strong relationships with customers to encourage payment commitments. Structured payment settlements and processed overdue accounts, contributing to reduced delinquency rates while maintaining detailed records of all activities.