Joyce M.

Joyce M. is an experienced Customer Service Representative and Tax Associate with a demonstrated history in the business process outsourcing and real estate industries. At Concentrix and Accenture Inc., she delivered chat, phone, and email support for platforms such as Google Play Store, addressing billing concerns, technical issues, and account management, while implementing proactive solutions to improve user experience. Joyce M. also handled customer retention by educating customers on product benefits, providing timely follow-up, and upselling relevant products. Currently, as a Tax Associate at Cebu Landmasters Inc., she prepares and reviews tax returns, ensuring accuracy and timely filings for real estate business operations. Her expertise includes technical troubleshooting and comprehensive product knowledge, offering effective issue resolution within high-volume environments.