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Joyce T. — Mid-Level Customer Service Representative from Philippines

Joyce T.

Mid-Level Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Joyce T. is a seasoned professional with a robust background in the call center industry, bringing valuable experience across various roles. She holds a Bachelor's degree in Business Administration with a major in Marketing Management from Far Eastern University, completed in 2016. Joyce's career began at Infocom Technology as a Rebate Representative, where she was responsible for providing discounts to qualified customers. She advanced to become a Collection Specialist at Cbe Companies, managing payment collections and schedules. At Alorica, she worked as a Customer Service Representative for Security Bank, handling customer inquiries and card-related issues. Her expertise expanded at It Solutions as a Travel & Ticketing Associate, booking tickets and hotel accommodations. Most recently, at Klp Beauty Deals Company, she served as an Appointment Setter, coordinating client visits to the beauty clinic. Joyce's competencies in Adaptability, Time Management, and Communication have consistently contributed to her success in the dynamic corporate landscape.

Experience

  • Appointment Setter

    Klp Beauty Deals Company · 2022 — 2025
    Coordinated appointments for clients wishing to visit the beauty clinic.
  • Travel & Ticketing Associate

    It Solutions · 2021 — 2022
    Handled the booking of tickets and hotel accommodations for clients.
  • Customer Service Representative

    Alorica · 2019 — 2021
    Assisted customers at Security Bank with issues related to their cards and facilitated payment collections.
  • Collection Specialist

    Cbe Companies · 2017 — 2019
    Managed payment collections and scheduled appointments for customers to settle their bills.
  • Rebate Representative

    Infocom Technology · 2016 — 2017
    Processed and provided discounts on customer accounts and services for qualified clients.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration major in Marketing Management
    Far Eastern University · 2012 — 2016
  • Secondary
    Espiritu Santo Parochial School · 2008 — 2012

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