Joycel C.

Joycel C. is an experienced E-commerce VA with a background in social media moderation, community engagement, and customer service, contributing across the fitness, e-commerce cosmetics, and automotive sectors. She has worked as a Social Engagement Specialist for Il Makiage, responding to customer inquiries, managing brand voice, and escalating sensitive issues via social media platforms. During her tenure as a Community Engagement Specialist at Planet Fitness, Joycel handled feedback, monitored content for compliance, and encouraged positive interactions. At Motor Ace Subic, she supported front desk operations, managed appointments, and coordinated service bookings. Proficient in email and chat support, social platforms like Facebook and Instagram, and tools including Sprout and Spinklr, she leverages her organization and data entry & admin support skills to ensure smooth business operations.