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Joymae — Junior Customer Service Representative from Philippines

Joymae

Junior Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Joymae S. is a dedicated professional with extensive experience in customer service, teaching, and content creation. From 2017 to the present, she has been a Bible Teacher, conducting lessons and discussions to help individuals understand spiritual teachings, showcasing her strong communication and interpersonal skills. Previously, she worked as a Banquet and Sales Assistant at Max's Group Inc., where she coordinated events, managed sales calls, and assisted in marketing promotions and event bookings. Her experience as a Customer Service Representative at Sagility from 2017 to 2023 involved handling customer calls and providing accurate healthcare information, resolving complaints with professionalism and empathy, and maintaining detailed records of customer interactions. Equipped with skills in customer service excellence, strong communication, active listening and empathy, and problem-solving, Joymae combines a Bachelor of Science in Hotel and Restaurant Management from St. Vincent De Ferrer College of Camarin Inc. with a proven ability to engage diverse audiences effectively.

Experience

  • CSR

    Sagility · 2017 — 2023
    Handled customer calls regarding healthcare benefits, resolved complaints with professionalism, maintained detailed records of interactions, and assisted customers and providers with claims.
  • Bible Teacher

    Max’s Group Inc. · 2017 — Present
    Conducted lessons and discussions based on Bible teachings, helping individuals to clearly understand spiritual concepts while demonstrating strong communication skills.
  • Banquet and Sales Assistant

    null · 2017 — 2017
    Managed event bookings, coordinated parties and functions, and assisted in marketing promotions to ensure successful events.

Skills & Expertise

Education

  • Bachelor of Science in Hotel and Restaurant Management
    St. Vincent De Ferrer College of Camarin Inc. · 2010 — 2014

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