Juan H.

Provided phone and email support to 30+ customers daily, resolving account and service concerns. Supported customer onboarding and platform navigation to improve early-stage user experience. Documented all interactions in HubSpot CRM ensuring cross-department visibility. Identified recurring service issues and communicated insights to supervisors for workflow improvements. Maintained quality standards while adapting to shifting priorities in a fast-paced environment.

Oversaw customer records and digital information in CRM systems, ensuring precise data entry and consistent documentation. Responsible for updating and sustaining organized digital records and internal databases to facilitate operational workflows. Addressed online inquiries and managed documentation tasks while keeping data systematically organized across various digital platforms. Conducted information verification and rectified inconsistencies to uphold high standards of data quality. Contributed to administrative tasks, including documentation management, form processing, and record tracking. Recorded detailed interactions and operational data to aid in reporting and workflow coordination. Worked collaboratively with remote teams through digital communication tools and cloud-based platforms.