Juan C.
Senior Sales and Client Coordination Specialist
Open to offersNew to PlatformAbout
Juan Carlos M. is a seasoned professional in Sales and Client Coordination, boasting nearly a decade of expertise across industries such as sales, immigration consulting, and medical tourism coordination. At Bookimed, he currently excels as a Medical Coordinator, harmonizing patient needs with international clinics, managing inquiries, consultations, and ensuring a seamless booking process. His role emphasizes the importance of CRM maintenance and the handling of patient concerns. Previously, as a Sales & Operations Manager at Sentry Innovations, he adeptly managed the sales operations, supervised teams, and orchestrated lead generation and sales pipelines. His proficiency in tools like Google Workspace, Salesforce, and LinkedIn Sales Nav complements his operational leadership. With a foundational education in Biochemistry from the University of the Philippines, Juan Carlos M. combines scientific precision with customer service excellence across varied roles and industries. He holds certifications such as the LEAN SIX SIGMA Yellow and Black Belt, denoting a commitment to continual improvement.
Why hire me
I have several years of experience in customer service, sales, lead generation, appointment setting, and operations. I’ve handled inbound and outbound leads, followed up with prospects, scheduled consultations, managed CRM records, assisted clients throughout the process, and handled payments/documents and other administrative tasks. I also have experience working remotely with international clients and managing multiple priorities in fast-paced environments. I’m a good fit because the role combines the areas I have the most experience in—client communication, sales, scheduling, follow-ups, and administrative support. I’m organized, detail-oriented, comfortable working independently, and used to handling multiple leads and client requests at the same time. I also have CRM experience and a strong customer-service mindset, so I can help turn inquiries into bookings while making sure renters receive timely and professional support.
Experience
Medical Coordinator / Sales
Bookimed · 2026 — PresentCoordinated patients with international clinics and medical providers while assessing patient needs to match them with suitable treatments. Managed inquiries, consultations, and appointment scheduling, along with communication of treatment options and procedures. Coordinated with clinics regarding availability and medical requirements, and maintained CRM records to follow up with patients.Sales & Operations Manager
Sentry Innovations / Immigration Firm · 2023 — 2026Oversaw sales operations and supervised the sales team, managing immigration leads throughout the process. Handled lead generation, follow-ups, and the sales pipeline, while monitoring KPIs and team performance. Provided training on sales processes and coordinated with other departments to ensure smooth client processing.Sales Immigration Consultant
Boundless Immigration · 2023 — 2025Assisted clients with immigration inquiries and qualifications, managing leads through calls and emails. Scheduled consultations with licensed immigration professionals and explained the consultation process, while maintaining accurate client information in the CRM and following up to improve consultation attendance.Team Leader
AFNI Philippines Inc. · 2017 — 2020Supervised and coached a team of customer service representatives, monitoring daily performance and productivity. Conducted performance reviews and coaching sessions, handled escalated customer concerns, and provided training to improve agent performance while ensuring compliance with company procedures.
Skills & Expertise
Education
- Bachelor of Science in BiochemistryUniversity of the Philippines · 2014 — 2018
- High SchoolRamon Magsaysay High School · 2010 — 2014
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