Juan D.
call center supervisor
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Experience
call center supervisor
almaexpience · 2025 — 2026I served as Supervisor of the bilingual area in the LATAM call center, where I was responsible for operational control, call analysis, and monitoring of performance indicators. During my tenure, I ensured compliance with quality standards and service objectives. I began my career with the company as a customer service agent, managing chat, email, and phone channels. I distinguished myself through a high level of performance and commitment, which allowed me to grow professionally within the organization.
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