Juan C.

Juan C. is a seasoned Sales and Customer Support Professional with over seven years of experience navigating dynamic high-volume sales spheres, specializing in B2B outreach and adeptly managing remote customer service environments. In his role at Royal Caribbean, Juan efficiently handled inbound and outbound sales calls, consistently meeting sales KPIs by closing deals and nurturing long-term client relationships. Prior to that, as an Intake Specialist at Virtual Staffing, he refined client onboarding procedures and improved workflow efficiencies through meticulous record-keeping and timely follow-ups. At Upcall.com, his capability in conducting outbound calls to qualify prospects was pivotal in securing new business opportunities, all while maintaining accurate CRM records. Previously, he showcased his technical prowess at Teleperformance, delivering Level 1 technical support to international clients and maintaining high customer satisfaction scores. His skills in CRM management, inbound and outbound calling, and handling B2B sales are complemented by his fluency in English and native proficiency in Spanish.