Juan G.
Senior Digital Marketing and Community Management Specialist
Open to offersNew to PlatformAbout
Juan Camilo G. is an experienced Content Creator & Digital Marketing Specialist with over six years in the hospitality, digital marketing, and customer support sectors. He founded and operated Deer Rock Bistro Bar & Lounge in Colombia, overseeing end-to-end operations, including staff management, P&L management, and the execution of 50+ live events to grow revenue. At Nexo Digital Colombia, Juan Camilo managed online communities and designed targeted content calendars, leveraging content strategy and performance analytics to boost engagement. Currently based in Bucharest, he works as a customer support and collections agent for European clients, adeptly handling multilingual CRM records and account negotiations. His expertise in social media management and multilingual communication spans Spanish, English, and Portuguese.
Experience
Collections & Customer Support Agent — Spanish & Portuguese
Customer Accounts Services · 2025 — PresentHandles collections and customer support interactions in Spanish and Portuguese for a European client base in Bucharest. Addresses account disputes and negotiates payment arrangements while ensuring high satisfaction levels across various language markets. Maintains accurate CRM records to comply with data handling and organizational policies in an international context.Owner & Operations Manager
Deer Rock Bistro Bar & Lounge · 2019 — 2024Established and scaled a hospitality venue, overseeing a team of over 8 staff while handling full P&L responsibilities. Orchestrated more than 50 live events, enhancing foot traffic and revenue. Developed and maintained a social media presence across Instagram, Facebook, and TikTok to boost brand awareness and customer retention. Created operational systems for inventory management, supplier relationships, and customer experience policies adopted throughout the business.Community & Content Management Specialist
Nexo Digital Colombia · 2020 — 2024Oversaw the growth and management of online communities across more than 5 platforms, moderating content and fostering audience engagement. Developed and implemented social media content calendars that consistently enhanced engagement metrics. Reviewed performance data to adjust content strategies, resulting in improvements in reach and conversion rates.Rental Operations Manager
Area 51 Rental Services · 2018 — 2020Directed all aspects of rental operations including scheduling, logistics, contracts, and payment tracking for a varied asset portfolio. Created pricing strategies and initiatives aimed at improving client retention and utilization rates.
Skills & Expertise
Education
- Bachelor's Degree in Marketing & Market ResearchUniversidad Fauget · 2021 — 2024
- Information Systems TechnologistISER · 2021 — 2024
- Business Management TechnicianISER · 2018 — 2021
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