Post a Job Free
2 viewsTalent
Juan C. — Senior Head Concierge from Philippines

Juan C.

Senior Head Concierge

Philippines No experience yet
Open to offersNew to Platform
Languages
TagalogEnglish
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Juan Carlos D. is an Experienced Hotelier with a distinguished career in the hospitality industry spanning over two decades. At Solaire Resort, a 5-Star Hotel by Forbes, he excelled as a Front Office Supervisor, managing and leading the Concierge and Transportation teams. Previously, at Altira Macau, he served as a Lobby Receptionist, where he ensured that all guests were attended to with a friendly demeanor, positively reinforcing the hotel service experience. Juan Carlos has a background in Guest Relations and possesses strong Analytical and Customer Service skills, which he uses to lead teams towards achieving daily goals. His educational pursuits include a background in Hotel & Restaurant Management from Lyceum University-Manila. He is also a certified Sr. Trainer & Development Consultant with a specialization in service excellence across numerous properties, driving brand consistency and operations fluidly.

Experience

  • Head Concierge & Amenities Manager

    Trump Tower Philippines - Century City · 2025 — Present
    Oversee the operations of the Concierge and Amenities Department, leading the Duty Managers in daily activities.

  • Sr. Trainer & Development Consultant

    Century Property Management Inc. · 2024 — Present
    Serve as a Core Group Officer for the Customer Service Committee, responsible for designing and implementing standards to enhance the customer experience.

  • Front Office Supervisor - Concierge & Transportation

    SOLAIRE RESORT - 5 Star Hotel by Forbes · 2013 — 2014
    Manage and supervise tasks performed by the Concierge and Bell Service Team Members, ensuring exceptional guest service.

  • Bell Captain - Bell Service

    SOLAIRE RESORT - 5 Star Hotel by Forbes · 2012 — 2013
    Supervise and direct the activities of Bell Service team members, assisting guests with their luggage during arrival and departure.

  • Lobby Receptionist

    ALTIRA MACAU - 5 Star Hotel by Forbes · 2007 — 2012
    Greet guests and ensure they are attended to in a friendly manner, aiming to leave a positive impression of hotel services.

  • Senior Bell Attendant

    OAKWOOD PREMIERE · 2005 — 2006
    Responsible for delivering outstanding quality and service while ensuring guest satisfaction.

  • Intern

    Oakwood Premiere · 2005 — 2005
    Supported various departments including HR, F&B, Front Office, and Engineering while engaging in fire and safety responsibilities.

  • Chief Concierge

    null
    Assumed full responsibilities of the Chief Concierge in their absence.

  • null

    null
    Executed errands and deliveries for guests and the department as required.

Interested in this professional?

Sign in as an employer to save this profile or invite Juan C. to a job.

Sign in as an employer