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Juday T. — IT Project Manager from Philippines

Juday T.

IT Project Manager

Philippines No experience yet
Actively lookingNew to Platform
Languages
English
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About

Detail-oriented Senior IT Professional with 16 years supporting high-volume ticketing, documentation governance, and cross-team coordination in banking and enterprise environments. Experienced reviewing and validating work records, verifying receipt/acknowledgment with field/engineering teams, updating tickets with accurate details and materials, and producing clear status/quality reports. Strong multitasking, data accuracy, and communication skills in remote settings. Quick to learn field service management software. 

Experience

  • IT Project Manager

    Nityo Infotech Services (Deployed to Metrobank) · 2022 — Present
    Oversees the complete delivery of IT and infrastructure projects, managing planning, scheduling, scope, risks, and documentation. Collaborates with engineering, product, security, operations, and vendor teams to clarify requirements and manage dependencies. Develops project plans, work breakdown structures, and status reports for visibility to leadership. Facilitates issue resolution and cross-team meetings to sustain execution momentum, while ensuring compliance with internal governance processes.

  • Senior Technical Project Manager

    Finastra · 2020 — 2022
    Manages extensive SaaS implementation and migration projects for global banking clients, guiding initiatives from initiation to production rollout. Conducts requirement analysis, technical design reviews, UAT cycles, regression testing, and cutover planning. Works with product, engineering, operations, and support teams to convert business requirements into actionable technical plans. Oversees change requests, release sequencing, and iterative enhancements using Jira and internal development pipelines.

  • Business Systems Consultant 3 / Project Resource Manager

    Wells Fargo Enterprise Global Services LLC – Phils · 2017 — 2020
    Facilitates the delivery of infrastructure projects through effective workload planning, resource allocation, and milestone tracking. Works in coordination with engineering teams from various regions (US, India, Hong Kong, Manila) to ensure alignment of project tasks and deadlines. Monitors project progress and service level agreements, addressing conflicts and escalating risks to project managers. Aids in process improvements, documentation governance, and cross-team communication for ongoing initiatives.

  • Service Delivery Consultant 2

    Hewlett Packard Enterprise · 2014 — 2017
    Conducts system administration tasks, prepares operational reports, incident summaries, change records, and SLA performance data. Executes production release checks utilizing standardized documentation and compliance templates. Maintains technical documentation and compliance checklists on Unix platforms, while coordinating with engineering teams to track issue resolution and keep audit-ready logs.

  • Remote IT Operator

    Expert Global Solutions · 2010 — 2014
    Provides support for file-transfer and batch processing operations for banking and vendor clients, ensuring adherence to IT governance protocols.

  • Inbound Technical Support Representative

    Accenture · 2010 — 2010
    Offers service and support to customers utilizing automated call distribution software, diagnosing and resolving technical issues.

Education

  • Bachelor of Science in Information Technology
    COLEGIO DE SAN JUAN DE LETRAN – MANILA · — — 2010