Jude I.
Mid-Level Discord Community Manager
Open to offersNew to PlatformAbout
Jude I. is an experienced Discord Server Engineer, Moderator, and Admin who has managed multiple client communities as a freelancer on Upwork since May 2021. Focused on various niches, Jude I. specializes in community management, overseeing Discord servers, handling moderation, managing support tickets, and organizing client-specific events to foster active online engagement. Previously, Jude I. provided chat-based customer service support for Verizon through roles at kgb Philippines, Inc. and Alorica in Manila, working with both customer inquiries and tier 1 technical support, as well as front store sales. Jude I. holds a vocational degree in Computer Programming from ACLC College and has completed certifications in Prompt Engineering for ChatGPT and creative design applications.
Experience
Discord Server Engineer, Moderator and Admin
Upwork-Manila · 2021 — PresentActively manage communities for various clients as a freelancer on Discord, overseeing multiple servers with diverse niches. Responsibilities include moderating discussions, addressing tickets, and organizing events to promote community engagement and activity.Customer Service Representative (Chat Support)
kgb Philippines, Inc.-Manila · 2021 — 2021Provided chat support for Verizon, facilitating customer inquiries and troubleshooting as a chat support representative.Customer Service Representative (Chat Support)
Alorica-Manila · 2020 — 2020Served as a chat support representative for Verizon, managing multiple chat sessions and collaborating closely with tier 1 tech support, while also addressing front store sales.
Skills & Expertise
Education
- Vocational in Computer Programming/Programmer, GeneralACLC College · 2016 — 2018
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