Judy A.

Judy Ann M. is a motivated professional transitioning into the virtual assistant field, carrying nearly four years of experience in the BPO industry. She has honed her expertise in customer service, communication, and client support over the years. With a background as a Subject Matter Expert at TTEC, she excelled in providing real-time support to Australian delivery partners, specializing in account concerns and order issues. Her role involved providing process clarifications and supporting team escalations. At Concentrix, she managed customer inquiries related to subscriptions and billing for a retail streaming account, demonstrating her ability to troubleshoot while maintaining accurate CRM records. Her tenure at Alorica saw her addressing financial disputes, handling unauthorized transaction investigations, and ensuring compliance with data privacy. Judy Ann employs CRM management using tools like Salesforce, enhancing operational reliability and improving customer experience in fast-paced environments.