Judy A.

Judy Anne M. is a seasoned BPO professional with over three years of focused experience in the US healthcare industry, specializing in customer service and provider advocacy for medical, dental, and pharmacy benefit structures. In her roles at Firstsource Solutions, Supportware Philippines, and Wipro Philippines, she consistently managed high-volume inbound voice and chat inquiries, supporting both members and healthcare providers with benefit information, claims processing, and coordination between pharmacies and patients. Judy Anne upheld strict HIPAA compliance and excelled in tasks such as medical referrals, prior authorizations, and resolving complex billing discrepancies. Proficient in CRM systems (Salesforce, Zendesk) and adept at multi-platform navigation, she reliably maintained quality standards while managing sensitive data. Her experience also spans educational admissions and inventory encoding, demonstrating accuracy and integrity in data management across industries.