Judy A.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Judy Ann G. is an experienced professional with a background in customer service, logistics, and English language instruction. She is currently serving as an Advisor 1, Customer Service at IBM Business Services, overseeing outgoing company payments and ensuring timely, accurate invoice processing. Previously, she worked as a Process Delivery Specialist at Concentrix, where she resolved customer queries and enhanced service satisfaction. Her logistics experience includes managing inventory and coordinating shipments at ALO Marketing Corporation. As a Freelance ESL Teacher, Judy Ann G. has taught English reading, writing, and speaking to non-native speakers, supported by TEFL and TESOL certifications. Her key hard skills include customer service, inventory management, English language instruction, and computer literacy, primarily within the business services, marketing, and education sectors.
Experience
PROCESS DELIVERY SPECIALIST
Concentrix · 2022 — 2025Addresses customer queries and ensures customers experience satisfactory service and product support.ADVISOR 1, CUSTOMER SERVICE
IBM Business Services · 2025 — PresentHandles outgoing company payments, processes invoices, and ensures timely and accurate payment of all company bills.LOGISTICS DEPARTMENT OFFICE STAFF
ALO Marketing Corporation · 2021 — 2022Oversaw inventory management, coordinated shipment logistics, and maintained stock accuracy within the logistics department.FREELANCE ESL (English as a Second Language) TEACHER
Company not specified · 2022 — PresentInstructs non-native speakers in reading, writing, and speaking English, and provides targeted feedback aimed at improving language skills.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipUniversidad de Sta. Isabel · 2016 — 2021
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