Juhi A.
Mid-Level ServiceNow Developer
Open to offersNew to PlatformAbout
Juhi J. serves as a Consultant and ServiceNow Developer at Enhanced Software Solutions Pvt. Ltd, bringing over 4 years of industry experience. She has led technical implementations for IT and manufacturing organizations, focusing on ServiceNow platform administration and development. Her responsibilities included Incident Management, Change Management, and extensive work with Service Portal customization, integrating REST and SOAP APIs, and building custom reports and dashboards to business requirements. Juhi worked on Agent Workspace, Now Mobile, and Now Agent applications, addressed complex workflows with Flow Designer, and supported clients with UAT training and demos. She also managed data imports, integration with Jira, CMDB, and Service Catalog enhancements, as well as knowledge base creation. Her experience spans IT service delivery, manufacturing, and product sectors, with a focus on process automation and platform optimization.
Experience
ServiceNow Developer
Enhanced Software Solutions Pvt Ltd. · 2021 — PresentExecuted the technical implementation of Incident Management, Problem Management, Change Management, Major Incident Management, Knowledge Management, and CMDB. Developed features for Now Mobile & Now Agent applications, including role-based landing pages in Agent Workspace. Engaged in creating SLAs, Business Rules, Client Scripts, UI Policies, and Access Control Lists within ServiceNow. Constructed workflows using Service Catalog, Order Guide, and Record Producers. Developed reports and dashboards, customized notifications, and scripted email actions. Led data importation processes for multiple formats and configured the Service Portal with various branding and widget modifications. Managed REST and SOAP integrations and contributed to the integration of ServiceNow with Jira for incident ticket creation. Authored training manuals and ensured adherence to ITIL V3 practices.ServiceNow Developer
IT CompanyDeveloped service tickets and monitored their progress within the Service Portal, including a detailed pop-up feature for ticket information. Arranged and scheduled planned activities in the Service Portal, allowing users to reschedule with suggested times. Created an analytics page integrated with AWS QuickSight, offering separate views for standard and premium dashboards and necessary subscription options for users.ServiceNow Developer
Manufacturing CompanyGenerated custom reports and dashboards based on client specifications. Established home pages, created SLAs tailored to incident priorities, and designed catalog items with associated workflows. Implemented inbound rules for updating catalog item variables and notifications while making necessary modifications to incident notifications and enhancing business rules, UI policies, and script includes. Engaged in change management workflows and created knowledge-based categories, providing ongoing support with incidents for Level 1 and Level 2.
Skills & Expertise
Education
- Master of Computer ApplicationIBSAR College · 2022 — 2024
- BACHM College · — — 2020
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