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Jules C. — Mid-Level Salesforce Administrator from Philippines

Jules C.

Mid-Level Salesforce Administrator

Philippines No experience yet
Open to offersNew to Platform
Languages
English
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About

Jules C. is an accomplished Salesforce Lead Coordinator with extensive experience in technical support and customer assistance, primarily focused on utilizing CRMs like Salesforce. Currently at Acquire AI, Jules is tasked with ensuring that sales leads are adequate and effective for the sales team, and manages both the sales process and the technical aspects of Salesforce, including user roles and dashboard management. Previously, Jules honed his technical expertise at Teleperformance PH and acquired skills in providing technical support for major services such as Microsoft, Comcast, and iPrimus, where he advanced from Level 1 to Level 2 support, performing complex tasks like line testing and liaison roles with suppliers. His proficiency in tools such as Salesforce, Jira, and Tableau Navigation underscores his capability in data gathering, analysis, and report creation. Jules is fluent in English and is based in Urban Deca Ortigas Pasig City. Contact him at [email protected].

Experience

  • Technical Support Administrator

    iPrimus · 2016 — 2023
    Handled offline tasks essential to the Technical Support Department, which included bulk ticket updates to meet SLAs and creating operational reports in Excel for various intervals.

  • Salesforce Lead Coordinator/Administrator

    null · 2023 — Present
    Ensures the adequacy of sales leads for the Sales team, calculates daily contact and conversion percentages, manages Salesforce user roles and profiles, and oversees report and dashboard management for various LOBs.

  • Technical Support Level 2

    iPrimus · 2014 — 2016
    Served as the next point of contact post-Level 1, performing advanced technical support tasks including line testing and result interpretation, while liaising with suppliers like Telstra and Optus.

  • Technical Support Level 1

    iPrimus · 2013 — 2014
    Supported customers with various iPrimus services such as Internet and Phone, covering options like DSL, NBN, Dial Up, Email, and Mobile Services.

  • Technical Support Specialist

    Teleperformance PH · 2012 — 2013
    Assisted customers by resolving their technical issues, utilizing specific CRMs, particularly Salesforce, while gathering and analyzing data to create reports.

  • Technical Support Specialist

    Acquire AI · 2013 — Present
    Provided basic technical support for Microsoft computers, Comcast services including Telephony and Internet, and Dodo services related to Internet and Phone.

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