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Julia B. — Junior Process Associate from Philippines

Julia B.

Junior Process Associate

Philippines No experience yet
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Julia B. is a dynamic professional with a background in marketing management and detailed experience in account management and customer service across various industries. During her tenure at AVON Philippines as an intern, she honed her skills in dealer account management, efficiently maintaining and updating records, and coordinating with internal teams to resolve queries. At Genpact Services Philippines, she served as a Process Associate focused on financial and collections accounts, where she expertly managed customer accounts and handled billing inquiries while maintaining strict confidentiality. Her role at Teleperformance involved assisting customers with travel-related inquiries, showcasing her proficiency in providing accurate information and resolving booking concerns. Julia holds a Bachelor of Science in Business Administration with a major in Marketing Management from Pamantasan ng Lungsod ng Muntinlupa and is a Certified Marketing Management Specialist (CMMS). Her expertise extends to Microsoft Office and Google web-based applications, where her strong typing skills enable her to efficiently manage data. Julia actively contributed to the Junior Marketing Association, demonstrating leadership skills as the Vice President for Publicity and Communications.

Experience

  • Intern

    AVON PHILIPPINES TRADING CENTER · 2026 — 2026
    Managed dealer accounts by keeping accurate records, updating account details, and organizing related documents. Assisted in sales reporting, data encoding, and monitoring transactions and product information for dealer accounts. Coordinated with internal teams to resolve dealer account issues and guarantee prompt processing of requests and documents.
  • Process Associate

    GENPACT SERVICES PHILIPPINES · 2025 — 2026
    Reviewed customer accounts by evaluating financial data, payment records, and outstanding balances through both inbound and outbound interactions. Addressed billing and collections-related inquiries via phone, delivering accurate account information and suitable resolutions. Ensured strict confidentiality of customer financial records in line with company policies and data privacy standards.
  • Customer Service Representative

    TELEPERFORMANCE (FORMERLY MAJOREL) · 2024 — 2024
    Responded to inbound and outbound calls, assisting customers with hotel reservations, cancellations, and other booking-related inquiries. Provided precise information regarding room availability, booking changes, payments, and reservation policies. Ensured customer confidentiality while documenting call details and delivering efficient, service-focused support.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Major in Marketing Management
    Pamantasan ng Lungsod ng Muntinlupa · 2022 — 2026
  • Senior High School
    Schola De Vita · 2018 — 2020

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