Julian R.
Senior IT Consultant
Open to offersNew to PlatformAbout
Julian R. is a seasoned IT professional with over seven years of experience specializing in technical support for small to medium businesses and consumers. Based in the London area, Julian excels in resolving technical issues through advanced analytical and organizational skills, significantly enhancing customer satisfaction. With a background in roles such as Network Analyst Consultant and Information Technology Consultant, Julian has contributed to various IT projects, focusing on project management, business development, and application deployment. Notably, at URL Networks Pty Ltd. in Melbourne, he played a vital role in implementing and expanding their Managed Router Service, demonstrating his capability in managing team collaboration and communication with senior management. Julian holds a Bachelor of Information Technology and System from Victorian Institute of Technology, providing him with robust knowledge in areas such as Cisco networking, VMware, and AWS. These competencies, combined with a strong foundation in both IT and the healthcare industry, underscore his effectiveness in delivering comprehensive and innovative solutions.
Experience
Information Technology Consultant
Vets Choice Radiology · 2020 — PresentEngaged in project management, business development, and the deployment of applications. Served as the primary contact for all PACS-related issues. Ensured effective communication in image processing from acquisition to distribution. Conducted installation, troubleshooting, and configuration of telemedicine servers for Xray, ultrasound, CT, and MRI software remotely. Worked with Radiologists, Clinical Liaisons, and Upper Management to deliver comprehensive solutions that improve healthcare processes and patient outcomes. Led a team, fostering a collaborative and results-driven environment, emphasizing effective communication and strategic delegation.Customer Service Assistant
Highpoint Shopping Centre · 2017 — 2020Cultivated strong relationships with customers by providing exceptional service alongside colleagues and management. Enhanced verbal communication skills by addressing inquiries and informing customers about promotions and services.Network Analyst Consultant
URL Networks Pty Ltd. · 2019 — 2019Executed project management tasks linked to the implementation and expansion of Manage Router Service. Engaged in PMO activities, focusing on project portfolio management, prioritization workshops, and communication with senior management. Created and applied processes aimed at enhancing data quality, code maintainability, and customer service. Collaborated with a team of five through the complete software development life cycle, including requirements gathering, design, development, testing, and deployment. Monitored project schedules and budgets, providing recommendations for corrective actions. Compiled and delivered accurate monthly status reports to stakeholders on costs, schedules, risks, and scope modifications.Receptionist
Quest Williamstown North · 2015 — 2017Improved organizational abilities by maintaining office security and managing daily mail deliveries, office supplies, and inventory. Scheduled meetings and updated office expense records. Offered basic and accurate information to guests in person, over the phone, or via email.Technical Support Representative
Alorica · 2011 — 2015Honed critical thinking and problem-solving skills while analyzing and identifying issues related to mobile and broadband services. Maintained attention to detail in gathering information and providing specific resolutions to customers. Fostered weekly team collaboration to enhance knowledge and customer experience. Processed issue escalation to Tier 2 by using the Zendesk system.
Skills & Expertise
Education
- Bachelor of Information Technology and SystemVictorian Institute of Technology · 2017 — 2019
- Bachelor of Science in NursingColegio de San Juan de Letran · 2007 — 2011