Juliane R.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Juliane Rose C. is a seasoned professional with over five years of diverse experience in education, administrative support, customer service, virtual assistance, and digital marketing. As a Virtual Assistant, she has managed emails, schedules, conducted data entry, organized client files, and handled inquiries through email and chat. Her role included online research, organizing findings, and prioritizing client tasks. In her previous capacity as an Admin Assistant at ESL Philippines Inc., she managed phone calls, prepared loan applications, and ensured compliance with industry regulations. Her expertise further extended to serving as a Customer Service Representative with Teleserv Inc., where she resolved customer complaints and maintained records of interactions. A Licensed Professional Teacher, she provided individualized instruction and adapted curriculums in her tenure as an English Subject Teacher. Juliane's academic background in Education from Bulacan Agricultural State College, combined with her robust administrative and interpersonal skills, has equipped her to significantly enhance operational efficiencies.
Experience
VIRTUAL ASSISTANT
Remote/Direct Client · 2023 — 2024Managed emails, schedules, documents, and data entry. Handled client inquiries through email and chat, ensuring high levels of service. Conducted online research and organized findings efficiently. Prioritized client tasks and managed appointments. Maintained and organized client files. Developed strategies to improve client operations. Researched, tracked, and updated leads. Provided timely information to management. Qualified leads through outreach. Created, edited, published, and shared engaging content, including text, photos, and videos.CUSTOMER SERVICE REPRESENTATIVE
Teleserv Inc. · 2021 — 2022Addressed customer complaints promptly and offered suitable solutions. Maintained records of interactions and processed accounts. Followed established communication guidelines and procedures. Engaged customers by going the extra mile. Directed incoming phone calls and organized appointments. Planned meetings and took detailed minutes. Drafted and distributed emails, memos, and forms. Assisted in preparing regular reports and maintained a filing system. Updated office policies and procedures, ordered supplies, and maintained contact lists. Booked travel arrangements and managed expense reports. Provided general support to visitors and served as the point of contact for clients.ESL TEACHER
Company not specified · 2020 — 2021Planned and delivered lessons for various classes and age groups. Prepared tests, examination papers, and exercises. Provided feedback on oral and written work. Developed new instructional materials, including audio and visual resources. Organized and participated in social and cultural school activities. Contributed to training sessions and marketing events for the language school. Prepared information for inspections and maintained student registers and attendance records.ADMIN ASSISTANT
St. Peregrine School of Trade · 2019 — 2020Managed a significant volume of incoming calls. Generated sales leads and assessed customer needs for satisfaction. Built sustainable relationships with customers through effective communication. Provided accurate information by utilizing appropriate methods and tools. Achieved personal and team sales targets while adhering to call handling quotas. Discussed customer financial goals and eligibility for various mortgage products. Analyzed financial information to prepare loan applications and required documentation. Explained various loan types and terms to clients while ensuring compliance with regulations.ENGLISH SUBJECT TEACHER/LIBRARY CUSTODIAN
Bahay at Yaman ni San Martin de Porres Inc.Delivered individualized instruction by promoting interactive learning. Created and distributed educational content. Ensured a tidy and organized classroom environment. Assisted students in enhancing their listening, speaking, reading, and writing skills through both individual and group sessions. Adapted curricula to meet diverse student needs while maintaining overall progress.
Skills & Expertise
Education
- Bachelor of Secondary EducationBulacan Agricultural State College · 2015 — 2019
- Secondary EducationJohn J. Russell Memorial High School · 2011 — 2015
- Primary EducationTartaro Elementary School · 2005 — 2011
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