Julie A.
Senior BPO Customer Service and Collections Specialist
Open to offersNew to PlatformAbout
Julie Ann O. is a seasoned Customer Service and Collections Specialist with over 14 years of experience in the BPO industry, focusing on voice, chat, and email support for financial services, telecommunications, e-commerce, and community platform companies. She has managed payment collection and debt recovery for accounts such as Sprint Financial Services and Financial Debt Recovery LTD, negotiating payment arrangements and maintaining compliance in confidential transactions. At Valor Global Phils. and Alorica, Julie Ann O. handled billing inquiries, order management, and technical issues for major clients like Verizon, T-Mobile, Capital One, and Doordash, consistently maintaining high customer satisfaction through effective issue resolution. Her expertise extends to CRM tools including Salesforce and Zendesk, content moderation for platforms like Airtasker, and delivering accurate support in high-volume, fast-paced environments.
Experience
Debt Collector
Financial Debt Recovery LTD · 2022 — 2023Contacted debtors to arrange settlements or payment plans, collected and verified personal information, and managed negotiations to provide flexible payment options for successful debt recovery.Customer Service Representative
Capital One · 2014 — 2019Provided assistance on credit card transactions, dispute resolution, and account updates to address customer inquiries.Customer Service Representative
Doordash · 2014 — 2019Delivered support to customers and drivers by handling order updates and processing credits for issues related to lost or late deliveries, poorly handled food, and incorrect items.Customer Service Representative
T-Mobile & Verizon FIOS · 2014 — 2019Resolved billing and technical issues, managed order placement and status updates, and promoted plan upgrades to address customer needs.Customer Service Associate
AVON US · 2010 — 2014Handled customer billing concerns, addressed issues with missing or damaged orders, facilitated order placement and tracking, and processed refunds and replacements as necessary.Content Moderator
AirtaskerReviewed and moderated both text and image-based content to ensure compliance with Airtasker’s Community Guidelines and legal requirements, maintaining attention to detail and consistently meeting a 99% quality target while escalating flagged items through Slack and Implio.Customer Financial Support
Sprint Financial ServicesAssisted customers in setting up payment arrangements to prevent service interruptions, processed upfront payments and managed extensions and refunds, and handled sensitive financial transactions with strict attention to compliance and confidentiality.Customer Service Representative
Verizon MobileSupported customers by addressing billing concerns, resolving technical issues, processing orders, and supplying order updates; also recommended service plans tailored to customer needs while ensuring timely and effective issue resolution.
Skills & Expertise
Education
- Computer SciencePhillipine Christian University · 2002 — 2004
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