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Julie A. — Mid-Level Customer Service Manager from Philippines

Julie A.

Mid-Level Customer Service Manager

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Julie Ann A. is an experienced professional specializing in branch management and operations within the financial services industry. She held the role of Branch Cashier at Palawan Pawnshop Inc from February 2012 to December 2013, where she was responsible for checking and disbursing money, as well as providing assistance and maintaining accurate accounts. Julie Ann advanced to Branch Head at the same company from January 2014 to April 2022, where she led branch operations to achieve organizational goals and ensured customer satisfaction. Her key responsibilities included supervising cash reconciliation, managing branch operations, ensuring compliance with company policies, and training team members. Julie Ann has a robust set of skills including Marketing, Social Media Management, and Graphic Design, with strong proficiency in tools like Canva, Trello, and Google Workspace. She holds a Bachelor of Science in Business Administration majoring in Entrepreneurial Marketing from Mindanao State University-Iligan Institute of Technology.

Experience

  • BRANCH HEAD

    PALAWAN PAWNSHOP INC · 2014 — 2022
    Oversaw branch operations to achieve organizational goals and ensure customer satisfaction. Inspected pawned items according to company policies and managed overall branch functions. Ensured compliance with company guidelines while assessing and meeting customer needs. Mentored and trained team members, especially new hires, to improve service quality and enhance team dynamics. Delivered exceptional customer service and effectively addressed customer inquiries and complaints.
  • BRANCH CASHIER

    PALAWAN PAWNSHOP INC · 2012 — 2013
    Checked and disbursed money while providing assistance to all customers in the branch. Supervised cash reconciliation and supported the maintenance of accurate accounts.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Major in Entrepreneurial Marketing
    Mindanao State University-Iligan Institute of Technology · — — 2011

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