Julie M.
Senior Quality Assurance Specialist
Open to offersNew to PlatformAbout
Julie M. G. is a seasoned Quality Assurance Specialist with over 7 years of dedicated experience in data operations, documentation review, customer service, and transaction processing, primarily in the freight-forwarding industry. Currently working at Offshore Business Processing, she conducts over 200 monthly audits of freight-forwarding documents to assess accuracy and compliance. She plays a pivotal role in enhancing operational efficiency by analyzing error trends and providing actionable feedback. Formerly promoted from Data Entry Specialist for maintaining an impressive 99% accuracy rate while processing up to 1,500 entries daily, she leverages her CargoWise One Professional and Specialist certifications to deliver excellence. Proficient in data validation and KPI reporting, Julie's technical expertise extends to tools like Microsoft Excel, Google Sheets, and HubSpot CRM, enabling her to support reliable reporting and efficient work processes. Her foundational education includes a Certificate in Computer Operations and Programming from Romblon State University.
Experience
Quality Specialist
Offshore Business Processing · 2023 — PresentPerformed over 200 audits monthly on freight-forwarding documentation and data entries to evaluate their accuracy, completeness, and compliance with quality standards. Identified patterns in audit results and error trends, providing insights to enhance operational efficiency. Led calibration sessions to ensure evaluators were aligned on scoring criteria, thus improving consistency in assessments. Compiled comprehensive reports on quality and performance, showcasing KPI trends and areas for enhancement. Collaborated with operations teams and stakeholders to address data inconsistencies and maintain workflow schedules.Data Entry Specialist
Offshore Business Processing · 2022 — 2023Handled the processing of up to 1,500 entries each day while preserving a high level of accuracy at approximately 99%. Conducted research and cross-referenced source data to ensure the validation of records and resolve discrepancies prior to final submission. Kept accurate records in spreadsheets and business systems, facilitating reliable reporting for daily operations. Generated end-of-day summaries detailing completed work, productivity levels, pending tasks, and overall task status.Appraiser & Customer Service Associate
Tambunting Pawnshop · 2017 — 2022Assessed customer items alongside necessary documentation to guarantee precise appraisals and transaction processing. Managed transactions via Palawan Pera Padala, GCash, Maya, Smart Padala, and international remittances, adhering to financial handling and confidentiality protocols. Preserved accurate and secure records of customer transactions throughout a five-year period.Data Encoder
Zion Data Conversion · 2014 — 2015Entered and reviewed healthcare data in compliance with quality, confidentiality, and data-handling standards. Ensured the accuracy, completeness, and consistency of records before their submission.
Skills & Expertise
Education
- Certificate in Computer Operations and ProgrammingRomblon State University · — — 2010
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