Julien H.
Mid-Level IT Technician
Open to offersNew to PlatformAbout
Julien H. is an experienced IT Technician known for his adeptness in providing technical and helpdesk support across various sectors. With a comprehensive foundation from his education at Boston City Campus, Julien pursued roles that honed his technical acumen, notably at companies like Yellotec and Global Leverage. Throughout his career, Julien successfully handled Active Directory management, troubleshooting software and hardware issues, and upgrading IT infrastructure. His proficiency in using tools such as TeamViewer and AnyDesk for remote assistance has been instrumental in ensuring seamless tech operations. Julien's roles frequently involved setting up and maintaining computer networks and systems, alongside undertaking critical tasks such as the installation and configuration of both software and physical devices. Notably, his ability to integrate new software installations and conduct detailed inventory audits has been a key asset in optimizing IT processes efficiently.
Experience
Junior IT Tech
Yellotec · 2023 — 2024Managed incoming calls and ticket logging through the helpdesk. Created accounts and emails in Active Directory while maintaining records for existing staff. Addressed various computer-related queries. Conducted inventory audits of technical equipment and managed stock. Set up new user PCs, including the creation of Active Directory users and email accounts. Built desktops and laptops for clients, upgraded hardware, and reinstalled operating systems and software as needed. Provided remote assistance via TeamViewer and AnyDesk, handled faulty equipment, and coordinated repairs. Installed printers and integrated new users into the system.IT Technician / Helpdesk support / Noc Helpdesk
Lanlink Networking / Go Connect · 2021 — 2022Handled calls and logged tickets via the helpdesk system. Created and maintained user accounts, emails, and records in Active Directory for both new and existing staff. Troubleshot various technical inquiries and performed stock audits for inventory management. Set up and reinstalled PCs for new users, including Active Directory user and email account creation. Built desktops and upgraded laptop components. Responsible for operating system reinstallations and remote assistance using TeamViewer and AnyDesk. Configured and tested routers for Go Connect ISP, logged ISP faults, and managed helpdesk troubleshooting tickets. Installed printers and facilitated the unboxing and setup of new computers, integrating users into the network.IT Technician / Helpdesk support
Global Leverage (King Edward School) · 2017 — 2020Monitored the ticketing system, responding to clients and following up on requests. Created and maintained accounts and emails in Active Directory for current and new staff. Addressed various computer queries and managed the ordering of required supplies. Conducted inventory audits for technical equipment used in the school, installed cables for network projects, and set up equipment for technical events. Updated and installed software for pupils and teachers, reinstalled operating systems, and provided remote assistance via TeamViewer, SolarWinds, and AnyDesk. Managed student and staff email accounts and provided technical support for computer queries. Oversaw WiFi network management using CloudTrax and prepared audit reports for the Headmaster.I.T Technician
DPS March (Pty) Ltd · 2011 — 2016Set up workstations, including necessary peripheral devices like routers and printers. Inspected computer hardware to ensure proper functionality and installed software according to specifications. Developed and maintained local networks to optimize performance, ensuring security and privacy of systems. Provided guidance to users on new software and equipment. Organized and scheduled upgrades and maintenance without disrupting workflow. Diagnosed and resolved technical problems through troubleshooting, maintained records of repairs, and identified equipment shortages for ordering.Junior IT Technician
Glenvale Computers · 2009 — 2010Engaged in repairing and building PCs. Installed software programs, including Windows and various drivers. Assisted in retail operations for computer parts and hardware while providing customer service. Addressed customer queries and complaints through in-person interactions, as well as via email and telephone. Managed quotes and invoices, performing general administrative duties and data capturing. Handled stock processing, liaised with suppliers, and conducted inventory control.
Skills & Expertise
Education
- CourseBoston City Campus (College) · 2007 — Present
- MatricEdenglen High School · — — 2006
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