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Juliet A. — Senior Customer Support Specialist from Kenya

Juliet A.

Senior Customer Support Specialist

Kenya 6+ years
Open to offersNew to Platform
Languages
English
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About

Juliet O. is a seasoned Data Entry Specialist based in Nairobi, Kenya, with over 7 years of experience in customer service and virtual support. She has a proven track record in handling customer inquiries through chat, email, and phone channels, ensuring prompt and accurate resolution of complaints. Juliet excels in processing service requests, maintaining detailed customer records, and collaborating with internal teams to enhance customer satisfaction. Her tenure as a Customer Service Executive at Evergreen Community Supports honed her skills in managing customer communication and documentation, while her role as a Personal Assistant/Data Entry Clerk at Virtual Online Tech emphasized her precision in data entry and operational support. Additionally, Juliet's experience as a Quality Analyst at Samasource Organization underscores her attention to detail and quality assurance in machine learning projects. She is adept with productivity tools like Trello, Asana, and Google Workspace, further enhancing her capability in managing multiple tasks efficiently.

Experience

  • Customer Service Executive

    Evergreen Community Supports · 2022 — 2025
    Engaged with customers through email, phone, and online channels while ensuring accurate record keeping. Delivered professional written responses consistent with company guidelines and addressed account-related inquiries to confirm data integrity. Organized interactions and service updates while managing multiple inquiries effectively. Handled customer complaints and service issues efficiently, processing requests and account updates while upholding a high standard of professionalism.

  • Personal Assistant / Data Entry Clerk

    Virtual Online Tech · 2020 — 2022
    Updated and managed customer and operational records with precision. Organized electronic and physical filing systems to maintain customer information. Performed data entry tasks for customer records, reports, and correspondence, while assisting in the management of service requests and daily operational support. Utilized Trello and Asana for tracking tasks and workflow, leading to enhanced documentation and recordkeeping processes.

  • Quality Analyst (Machine Learning Projects)

    Samasource Organization · 2016 — 2020
    Implemented quality control measures to guarantee data accuracy and adherence to project standards. Ensured meticulous record maintenance while following detailed guidelines and procedures. Provided substantial support to team operations through rigorous attention to detail and quality assurance efforts.

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