Juliet S.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
Juliet T., an accomplished Customer Service Representative, has over 8 years of experience spanning industries such as Fintech, Logistics, Hospitality, and Retail. Known for a rapid adaptability, she has efficiently transitioned roles, from managing intricate mortgage queries at Teleperformance to overseeing comprehensive supply chain logistics with Cubework PH and Unis Transportation in collaboration with Mode Global. In her role at Mode Global, she excelled in negotiating competitive freight rates and ensuring safety compliance, demonstrating her proficiency with Transportation Management Systems (TMS). At Teleperformance, she specialized in handling complex insurance and tax-related inquiries. Juliet refined her management acumen as a Team Lead at Trident PH, optimizing workflows and leading multi-functional teams. Her ability to provide customer support across various channels was honed at Conectys PH and VXI Global Holdings, where she finalized car rental reservations and pioneered chat support for telecom clients. Juliet is particularly skilled in problem-solving, relationship building, and decision-making, and holds a certification in ICT from Davao Wisdom Academy.
Experience
General Operations
Mode Global · 2026 — 2026Negotiated with carriers to secure competitive freight rates while ensuring high on-time delivery standards. Conducted thorough background verifications on carriers to maintain safety compliance and mitigate cargo theft risks. Oversaw the entire lifecycle of high-volume shipments, utilizing Transportation Management Systems (TMS) for real-time tracking and operational workflow optimization.CSR - Financial
Teleperformance · 2025 — 2025Handled intricate mortgage inquiries for a prominent US bank, focusing on insurance and tax-related aspects. Processed payments and meticulously updated client information to uphold data integrity. Acted as a vital liaison between bank branches to facilitate the resolution of complex customer issues.Track and Tracer
Cubework PH · 2024 — 2024Oversaw comprehensive logistics operations, particularly the track and trace functions for major US retailers such as Walmart and Costco. Served as a central logistics broker connecting clients with partner delivery services across the United States and coordinated with shippers and carriers to manage critical appointments and ensure timely deliveries.CSR - Team Lead
Trident PH · 2023 — 2024Elevated from CSR to Team Leader/Supervisor due to strong leadership skills and performance. Led a multi-functional team with focused coaching to uphold rigorous quality standards. Streamlined workflows for order entry, retail support, and technical assistance in alignment with performance goals.Store Manager
Yogi K-Mart · 2023 — 2023Oversaw all facets of store operations, ensuring that the environment was efficient and aligned with business objectives.CSR - Hybrid
Conectys PH · 2022 — 2023Delivered comprehensive customer support across live chat, calls, and email channels.CSR
VXI Global Holdings · 2020 — 2020Provided assistance to clients in car rental services, managing reservations from initial inquiry to finalization.Chat Support
Awesome OS · 2019 — 2019Resolved customer inquiries by tracking orders and supplying real-time delivery updates.CSR
Infocom Technologies · 2018 — 2019Initiated chat support for one of the largest telecom companies in the Philippines.
Skills & Expertise
Education
- ICTDavao Wisdom Academy
Photos
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