juliet O.
Mid-Level Banking Relationship Manager
Open to offersNew to PlatformAbout
Juliet O. is an experienced professional in the banking and education sectors, currently serving as a Retail Relationship Manager at Zenith Bank PLC. She has managed key functions in customer relationship management, including campaign management for marketing initiatives, developing strategies to resolve customer needs, conducting customer due diligence, and performing KYC compliance and risk analysis. During her tenure at Union Bank of Nigeria as a Telemarketer, Juliet enhanced service reach through targeted calls and order processing, demonstrating expertise in sales processes and client communications. Previously, at Taraba Business School, she provided comprehensive administrative support, handling project documentation and office coordination. Juliet holds a Bachelor of Art in Linguistics from Nnamdi Azikiwe University, Awka.
Experience
RETAIL RELATIONSHIP MANAGER
ZENITH BANK PLC · 2020 — PresentManaged campaign initiatives for marketing activities and generated internal communications. Developed strategies to understand and meet key customer needs. Promoted high standards for sales and customer service, ensuring KYC documentation compliance during onboarding and ongoing relationships. Conducted gap analyses to identify KYC risks and proposed mitigative strategies. Built and sustained profitable relationships with key clients, collaborated with management for strategic planning, expanded customer base through upselling and cross-selling, and utilized CRM programs for business reviews.TELEMARKETER
UNION BANK OF NIGERIA · 2017 — 2018Identified potential customers through telephone directories and prepared listings. Operated telecommunications equipment to contact prospective clients, employed sales scripts to influence purchases, and recorded orders by gathering customer information. Followed operational policies and procedures while addressing necessary changes and contributed to team efforts by achieving expected results. Addressed and resolved customer complaints.ADMINISTRATIVE SECRETARY
TARABA BUSINESS SCHOOL · 2016 — 2017Provided administrative support to ensure timely execution of project activities and ensured documentation was accurately filed. Worked to enhance organizational reputation by taking on new requests and exploring value-added opportunities. Participated in educational programs to update job knowledge, managed calls and correspondence, maintained diaries, scheduled appointments, and organized meetings for the principal officer. Supported office staff and undertook additional administrative tasks as assigned.
Skills & Expertise
Education
- Bachelor of Art in LinguisticsNnamdi Azikiwe University · — — 2015
Interested in this professional?
Sign in as an employer to save this profile or invite juliet O. to a job.
Sign in as an employer