Juliet A.
Loan Support Specialist / Administrative Assistant
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Juliet A. is a detail-oriented professional with a strong background in loan support, documentation, and administrative operations. Her recent role as a Loan Support Specialist at Amicassa Process Solutions, Inc. allowed her to develop expertise in managing mortgage loan processes, coordinating with banks, and ensuring the seamless alignment of records for client satisfaction. She excelled in preparing key documents and provided regular updates to brokers, earning recognition as the Best Loan Support Specialist in Q1 2024. Prior to this, she honed her administrative skills as an assistant, specializing in documentation and records management across different assignments with companies under Ayala Land. A proficient user of Salesforce CRM, SAP software, and Google Workspace, Juliet continuously seeks to enhance her technical and industry knowledge, making her an asset to any team. She holds a Bachelor of Science in Business Administration from the University of Makati, further underpinning her comprehensive understanding of the business domain.
Experience
Loan Support Specialist - Associate I
Amicassa Process Solutions, Inc. (an Ayala Land Company) · 2023 — 2025Supported clients with mortgage loan processing, ensuring consistent alignment between bank and developer records. Facilitated the loan application process, coordinating with banks, reviewing bank guarantees, and preparing essential documents such as Letters of Explanation and Letters of Undertaking. Maintained effective communication with clients and brokers to enhance loan processing efficiency and satisfaction.Administrative Assistant - CTS Assignment Support
Asticom Group of Companies under Asti Business Services, assigned Amicassa Process Solutions, Inc. (an Ayala Land Company) · 2023 — 2023Executed document scanning, encoding, and uploading to OneDrive, adhering to deadlines for various materials, including Receipts of Delivery of Titles and checks. Conducted updates on CTS monitoring records reflecting account statuses in Salesforce, ensuring precision in document authenticity and completeness prior to system uploads.Administrative Assistant - Documentation Support
Asticom Group of Companies under Asti Business Services, assigned Amicassa Process Solutions, Inc. (an Ayala Land Company) · 2022 — 2022Oversaw documentation processes for CTS, UNIDOAS, and DOAS to guarantee timely and accurate handling. Coordinated the release of documentation to buyers for signatures, meeting strict deadlines while managing the collation of required documents in partnership with the records management team.Service Crew (Part-time)
Golden Arches Development Corporation · 2018 — 2020Provided customer service support while maintaining operational efficiency in a fast-paced environment.
Skills & Expertise
Education
- Bachelor of Science in Business Administration, Major in Building and Property ManagementUniversity of Makati · — — 2021